Kimpton Hotel Monaco Baltimore Inner Harbor by IHG

I had a great stay at the Monaco in Baltimore! After being moved from another hotel due to water and AC issues, the front desk staff at the Monaco was incredibly responsive and made the transition seamless. The room was beautiful—comfortable, stylish, and exactly what I needed. I really enjoyed the complimentary coffee each morning in the lobby—it was such a nice touch to start the day. I do wish there had been a coffee maker in the room, and I was a little disappointed they had run out of plants (such a cool idea!), but those were minor things compared to the overall great experience. I requested extra hangers and received them almost immediately, which speaks to the attentiveness of the staff. I’d definitely stay here again and recommend it to anyone looking for a comfortable, well-managed hotel in the heart of Baltimore.

Kumar and Xena were wonderfully helpful. I can tell time was given to anticipating a guest’s need and preparing answers. The entry is beautiful capturing the decadence of the early 1900s. The actual lobby and my room were contemporary yet respectful of the historic design. The aesthetic is simple and elegant and I loved it. My 11 floor room had an entire window wall with sheer and light blocking shades. Room service was quick and adequate. The hours are a little confusing but there are so many options nearby i was never hungry. I was pleasantly distracted by the original design of the building that i found myself a little confused as to how i got to the lobby. A little clarification in the confirmation process would be helpful.

Stay away from this hotel... especially if you have Platinum and Diamond status Something ALWAYS goes wrong at this hotel and there is ZERO accountability. I've stayed 3 times because I am all for giving hotels a second chance. But it is just not worth it at this place. They will ignore your status and not upgrade you. I got room service and gave a tip additional to their service charge/room delivery charge... they simply added some dollars to what I agreed to and signed for! Thankfully I kept the receipts and they refunded what was added (stolen), but there was no follow-up or service adjustment via points for this. 2 out of my 3 stays they had to change me to another room just after check-out because the sheets were dirty. Plus the TV did not work in one of the rooms. Additionally, I had my do not disturb sign on and wasn't fully dressed one time I stayed and one of their staff just came in instead of just leaving my order at the door. As a solo female traveler this is not just uncomfortable but right out scary! Overall: just stay elsewhere