Kimpton Hotel Palomar Philadelphia by IHG

My husband and I had a positive experience here. We booked here for our hotel wedding block and hosted our post wedding brunch. Communication with the hotel was very good leading up to our wedding events and out guests had no issues with check in and getting pre-printed information cards to get to and from our wedding weekend events. We did request a few items to be in our room ahead of time and a few were not there when we checked in despite getting confirmation well in advance. Some of the items were there, however. I had to call the front desk a few times before we finally got everything we needed the night before my wedding. This was not ideal but in the end they were apologetic about a miscommunication and got us everything we needed promptly. The Presidential Suite and attached parlor were perfect for a bunch of us getting hair and makeup services and was spacious. It has 2 bathrooms and the master bath is stunning. The brunch was incredible with so many options for food and drinks. We were very impressed. Our guests loved the food. Check in and out was easy and the staff were very friendly. All in all this is a centrally located hotel, great staff, great for hotel blocks and weddings. We would absolutely use them again. Thanks Palomar team!

Lovely place. Was in town for an engagement for one night. Got a room with a jetted tub. The only problem was that the tub filled with warm water, drained it and tried again, It worked well the second time. Great hotel. Don't go to the restaurant for drinks that are anything special. Mid tier at best.

The hotel and its location are excellent. The rooms are comfortable and clean. However, there’s one staff member at the front desk who is not pleasant. If you simply greet her with a good morning, she will insist that you go to the end of the line, even if there’s someone in front of you. I believe this woman, who I think is the manager, lacks humor, empathy, and needs to be retrained.