Kivuli Beach Resort Paje

5/5 – True to Its Name Kivuli Beach Resort is just what its name means, a shaded, peaceful retreat between trees and the sea. Some reviewers were bothered by the tree cover, but that’s part of the charm: calm, and close to nature. The food was excellent. - One downside: no Wi-Fi in the rooms, only in common areas. Still, everything else made up for it, and this won’t be my last time here! Special thanks to the Italian manager, you made us feel at home.

This review is not an easy one. I really wanted to love this place unfortunately we were left feeling very underwhelmed. Personally I can't fault the staff they are extremely lovely and all so kind and attentive however Managment don't put any effort into training their staff. I spent just over a week here and I found myself asking every day for something for the room, i.e. toilet paper, complementary water, tea, coffee etc I asked several times if they can leave these things each day but this never happened. When they would clean the room, they would forget to put toilet paper or they would take our bath towels and not replace them. The restaurants sadly almost every day was out of stock of most meats and seafood on the menu, which is a real shame because the evening chef is extremely talented. The breakfast chefs cannot make a simple boiled egg. It was either raw or extremely overcooked. If you are going to be a breakfast chef, then you really need to know how to make a proper egg!! The resort itself is actually really beautiful and has so much potential. I hope Managment really take this on board and work harder alongside their team and give them the training they need as it is not their fault if they have not been provided the correct training. Unfortunately, I personally won't be recommending this place nor would I return

Kivuli has everything to be a great hotel, but I can say that my experience was terrible! Hotel staff is amazing, friendly and very kind, food is amazing, but manager does a terrible job! Basic stuff doesn’t work: No hot water in the shower, we needed to ask thousand times to correct that, and when they corrected, after ONLY ONE shower, shower water started to be cold again! They allowed us to take a shower in another room, and the shower water was also cold!! In a certain moment, they asked us to move for another room with our stuffs, and in the following morning, during my tour, manager called me saying that I must back to the previous room (the one that the hot water in shower was not working), and after a fight by phone and after I say that I didn’t allow nobody touch my stuff without me, during my tour, he said that I could stay the in new room, “solving my issue”, acting like a superman!!! After the bother me during my tour! I planed this vacation to relax and have good moments, and with Kivuli manager I had exactly the opposite! He needs first to know how to manage a hotel! And know that hot water in the shower is a basic thing, mainly for Kivuli price!!! Issues like that can happen but they need to be solved quickly and efficiently, and not keep the issue repeating And there is no internet in the rooms, just in the reception!!