Kobe Marriott Hotel

This was the third time for me and second for the entire family staying here. The staff is always amazing and you cannot beat the price and location - though this time we hit a snafu thanks to Priceline (will book direct next time). It was due to the amazing staff we worked out the snafu and got our room, though it was a smoking room but it worked. The room and bathroom are quite sizeable. Firm mattresses were nice for the back but family had a tough time with the beaded pillows - not this guy though (Japanese vs Western standards). Parking was also a great value and plenty of spots available. What was also awesome was the building was connected to the JR station, a shopping complex with a Family Mart, and quick walk to Harborland! Highly recommend this hotel!

Room a bit old/ run down. Some room air conditioning not working too well. Very good service. Room looking over Kobe station, very beautiful but too noisy if you open the window. Excellent location, near station and harbor land. Not too far but walking distance.

Soooo.... where to start, it seems that all of the money went to restore the lobby and the restaurant. For a 4 star hotel it looks old, the hall ways are something out of a communist 90's holiday house, we booked specifically a 4 star hotel to have the accommodations that comes with it. The air conditioner was not working so instead of allowing us to change the room we were offered a magnificent fan....or open the window with the view on the train station and the noise that comes along, the guy that came to fix it literally just pushed around the buttons we were pushing before. We were 3 people staying the night and asked for an extra bed...it looks like a bed they took out of a scary movie that sinks in after you sit or lay down on in it. The pluming is not suited to accomodate so many floors we were on the 12th floor out of 16 and the water was almost not flowing and the hot water almost non existing. The spa is for an extra fee and working from 15 to 23 but of course it had to work from 19:00 the day we came so didn't use that one at all. The general overview, it's a hotel that puts money before reputation and satisfaction of it's customers, honestly hope to see it closed one day. Terrible experience, avoid at all cost !