Konak Tower

We stayed at Hotel Senza Grand Santana in Mahmutlar for 10 days and had a fantastic time! From the start, the check-in was smooth and professional, and we even got a welcome gift with a platter of fruits and a bottle of wine, which was a nice surprise. The cleanliness of the hotel was spot on. Our room was cleaned daily, and the housekeeper even made regularly beautiful decorations with flowers on our bed. The food was another highlight – absolutely delicious! The restaurant had a great variety, and the cakes were to die for. Even the bistro exceeded our expectations with beautifully presented tasty dishes like kebab and tuna salad. The beach area was clean and well-maintained, and the bar had all the basic drinks you’d need. The views were amazing. What really made the stay special was the staff. Everyone we encountered – from the restaurant, to the bistro, housekeeping, and the beach – was incredibly professional and friendly. They were always ready to help and we often had small chats with them, which made us feel genuinely welcome and comfortable throughout our stay. Overall, this hotel exceeded our expectations, and we couldn’t have asked for a better experience.

Great experience at the hotel. Stayed for 5 nights. Hotel is very clean and the spa is one of the best I've been to. Staff are friendly and always on hand to help with bags, push chair etc. Pool area is nice and so is the private beach area. Sadly they lost 1star for the food. If it wasn't for the bistro restaurant, we probably would have eaten out. The main restaurant food is not always fresh and lacks simple expected items like chips, pastas, fruit, ice cream and choice of drinks. Still plenty of choice so you manage to find something you like. I've had better experiences elsewhere, but overall good place.

We recently stayed at this 5-star hotel, and while the overall impression was mostly positive – the common areas were clean, the interior beautiful, and the staff generally friendly and helpful – we were quite disappointed with the condition of the room. Despite the hotel’s star rating, our room felt more like a 3-star experience. It was visibly dirty when we arrived, with dust and grime on the floor, and most concerningly, we encountered cockroaches in the room on several occasions. This seriously affected our comfort during the stay. We strongly recommend the hotel improve the cleanliness and conduct proper pest control in the rooms. It’s a shame, as the rest of the hotel is well-maintained and has potential to offer a truly high-end experience. With better attention to room standards, the hotel could more consistently live up to its 5-star rating.