Kore Tulum Retreat and Spa Resort Adults Only

Let’s get into this hotel: Upon arrival I was greeted at the gate with a letter stating, “Dear Ms, We thank you once again for choosing Kore Tulum for your getaway June 26-29, 2025 We had to make a last minute decisión concerning some maintenance work that needed to be done in order to offer you the Service you deserve. The maintenance work involves a temporary closure of our hotel as we undergo these renovations to improve guest experience in the future. While we've informed our travel partners and agencies about these improvements, it seems there might have been a communication gap that prevented your agency from reaching you. To ensure your stay in Tulum Mexico is as enjoyable as possible, we've made arrangements) for you at Aloft Tulum ( A Marriott Brand hotel just 3km away here on the hotel zone ), where you'll receive the same excellent benefits you'd enjoy here at Kore Tulum. We're confident you'll love it! We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Should you have any further questions, we recommend contacting the company that you booked so they may help with any further questions We appreciate your understanding Management Team.” •THERE WAS NO HEADS UP VIA EMAIL OR PHONE PRIOR TO MY RESERVATION REGARDING THE LAST MINUTE CHANGE. •THE HOTEL THEY SWITCHED ME TO DID NOT HAVE THE SAME AMENITIES THAT I PAID FOR. (JACUZZI/TUB IN THE HOTEL AND ALL INCLUSIVE). When I asked ALoft about getting my refund for the extras that I paid for they told me to contact my travel agent. • I WAS LEFT STRANDED FOR AN HOUR AND 30MIN LOOKING FOR ANOTHER HOTEL BC THE HOTEL TRANSFERRED TO WAS NOT UP TO PAR. •AFTER SPEAKING WITH A VIRTUAL AGENT, I WAS AFFIRMED THAT I WOULD BE REIMBURSED VIA CHAT AND EMAIL, I WAS SENT ANOTHER EMAIL 2 DAYS LATER FROM HOTELS.COM STATING HOW I WOULD NOT BE RECEIVING A REFUND BC THEY WEREN’T ABLE TO OBTAIN AN APPROVAL FROM KORE’S PROPERTY MANAGER. • I ALSO TRIED TO PERSONALLY CALL KORE RETREAT AND SPA AND NO ONE ANSWERED!! This amount of unprofessionalism, lack of communication and unwillingness to provide a refund or be compensated for my troubles should be looked into and to be honest I am on the verge of contacting The Better Business Bureau and The Consumer Financial Protection Bureau about this hotel!!

I booked Kore Tulum for my birthday trip because it’s advertised as an adults-only, all-inclusive wellness retreat with spa services. I arrived to find the property completely closed for renovations — no prior email, call, or notice. Instead, I was handed a slip of paper saying I was being redirected to the Wyndham Grand Tulum. This was not an equal replacement. Kore Tulum’s closure should have been communicated well in advance. Guests should never arrive expecting a specific experience only to discover the hotel isn’t even open. I am extremely disappointed in the lack of transparency and customer care.

Do NOT go there! Honestly, I’ve never seen anything like this at a resort. The food is disappointing — they’re always missing things, whether it’s dishes, cutlery, or even basic ingredients. It really feels like they’re not prepared for guests at all. And the rooms… what a mess. They had to move me twice because of cracks in the ceiling. Nothing is clean, everything is old and poorly maintained. The jacuzzi? Absolutely disgusting. The water was murky, it smelled bad — there was no way to enjoy it. The photos online will sell you a dream, but once you arrive, you’ll see the harsh reality. If you want a real vacation experience, just go to Club Med — at least there, you’ll get your money’s worth.