Kozi Gród

We stayed here after receiving a wedding gift voucher and another friend got married here. Nice atmosphere (spring), food was okay, service was friendly. Room was very clean. Bowling alley was a nice touch and the spa downstairs was quite nice

Visited during a business meeting. Good breakfast. Lunch was ok. Rooms clean. Nice garden area and a good choice of recreational facilities (swimming pool, bowling, billard, tennis). One suggestion to management. It would be good to let in some air once in a while, the interior (reception area, hallways) was very stuffy.

Pros: -Beautiful grounds. Many attractions. The high-wire park was a favourite for the kids. -Excellent wait and cleaning staff. Nikita the waiter was funny and understanding, an absolute gem. -The weekend barbeque was excellent. Delicious food. Cons: -The servers are absolutely overworked to the point that this hotel should probably be investigated by something akin to a 'good business practices' agency. On the weekend we left, for example, there were 140 guests and only 3 servers. Standards say there should be 1 server for every 15 guests, as such, the dining room was 6 staff short! Anyone who has worked as a server knows that being 1 staff member short can make things quite difficult. But working a dining room with 33% of staff is unfair to the workers, whether they are paid overtime or not. This isn't just poor hospitality but a humanitarian issue. The servers did their best to cope, but given that many of them could not find better work (as a result, in part, of the earlier COVID lockdown) they put up with this unacceptable treatment on behalf of the hotel. Shame. -Food was mediocre and the breakfast choices were slim. One so-called 'vegetable soup' tasted like watered-down tomato paste. The kids' menu always had sweet things for breakfast (e.g. pancakes or waffles) which left us wanting for healthy choices (pancakes once in a while is fine, but every day is, objectively, unhealthy). -NO INTERNET BETWEEN 7PM and 11PM in the rooms (i.e. the only time you're really in your room and you need it) and no mobile signal to compensate. When this was brought to the hotel staff they basically shrugged and said too many devices were overloading their servers. This situation had not changed over the entire two-week period of our stay. Evidently the hotel management do not care to address clients' concerns. -Though child 'animators' (i.e. kids' group leaders) were promised, there were none. The hotel's excuse was that the COVID crisis made it difficult to find people (though Poland had been out of lockdown for 3 months at the time of our stay). -The hotel manager was never on the premises to address our concerns. Instead the reception staff were charged with receiving our complaints, at which point they could not help us. -At the end of our stay, when speaking to other guests we found out that we had paid much more than some others for the same rooms. Feeling cheated and unable to address this immediately with the management (see above), we wrote a letter listing this and our grievances to the hotel management and left it with the reception to deliver ASAP to the manager. More than a week after our departure we've had no response.