Kruisherenhotel Maastricht

Was just part of a pre-wedding reception here. Totally enjoyed the atmosphere, and the staff were just super capable and welcoming. Loved the local accordionist.

The entrance, lobby, and exterior are all stunning. Staff and service are generally deserving of the 5 star categorization. Unfortunately the rooms are less impressive- my “queen bed” was just two twin beds pushed together: each with its own sheets and duvet. Not only was there an annoying gap in the middle, the covers were each too small. The soundproofing is also lacking- the dance music from outside kept me awake past midnight through the (admittedly old) windows and blinds- it was inaudible in the lobby, but the room windows weren’t sealed nearly as well.

The staff is wonderful. They are helpful, friendly and just amazing. The room, not one we enjoyed. No luggage stand made accessing our suitcase rathe difficult. Tile floors could really use some area rugs around the bed because they were very cold. I admire art but the nightstands attached to the bed were only 4 inches off the floor. I'm sure the person who designed it never used it. The ants in our bathroom and the clogged shower drain that flooded the floor and under the sink were taken care of quickly thanks to the fast response of staff. We know this was an old monastery, and the care taken to preserve the original decor is admirable,but a little more warmth in the "cloisters" would be nice.