Krystal Grand Los Cabos All Inclusive

We had an amazing experience at Hotel Krystal Grand Los Cabos, and what truly made it stand out was the absolutely superb service from our Expedia concierge, Gabriel Avila. He genuinely made us feel like VIP guests from start to finish. It’s like having a friend at the hotel—someone you can turn to for anything you need. Whether it was questions, concerns, or just recommendations, Gabriel was always there with a warm and helpful attitude. It was such a relief to have one consistent point of contact instead of bouncing between different staff members. He truly made our stay special and comfortable. The hotel itself is fun, relaxing, and great for families. The rooms are clean and well-kept, and any small issues are addressed quickly and professionally. The buffet isn’t the best quality-wise, but there’s a wide variety of options, so you’ll always find something to eat. That said, the non-buffet restaurants offer much better food, so I highly recommend upgrading to Altitude rooms—they give you access to the higher-end dining options, which are totally worth it. Amazing views, good vibes, and excellent service—especially from Gabriel. Honestly, I’d go back just for the level of care he gave us. Highly recommend!

DO NOT BOOK!! First impressions in the lobby seems like a great vacation is about to start until you go inside your room. They had a pull out coach that’s who knows when it was last time it shampooed or cleaned it. The rim on the bottom of the toilet had old layered urine. They have a split unit in the room but you have no access in changing the temperature. They tell you that it’s accessible but the room stayed feeling humid and not cool at all.The food in the buffet area downstairs is okay. We had access to all inclusive for food and drinks and ate out instead because the food they serve is more about quantity than quality. Lastly the water inside the adult pool needs to be cleaned more often. It was muggy and foggy on our stay. Staff is great and no complaints there but the resort needs a lot of work. No music and if they do play music it’s not upbeat. Overall I do not recommend it.

The hotel is in a very good location, but it doesn’t have enough staff. The snack bar staff is not good because they take too long to give you the food. I understand that a burger needs time to be prepared, but here it takes more than half an hour, while in other hotels it is faster. The buffet menu is always the same and it doesn’t change every day. The drinks are made with poor quality. They also charge you a tax of 80 pesos per night for cleaning service in the room, which I think should already be included in the stay. There is not much entertainment, and the entertainment staff is not well prepared. The waiter Ulises Hernández is indifferent with the guests. The hotel even charges you for the beds that are next to the pool. All these things made my experience at the Cristal Grand Hotel unpleasant.