Kubu Gwk Resort

I had a great stay here! The staff were super friendly and helpful, the entire place was very clean, and the restaurant was also really good. Loved relaxing by the pool in such a peaceful atmosphere

First stop for us in Bali and it has been a very nice experience. Quite and relaxing place in a strategic point of you want to visit uluwatu. Recommend if you want to relax. The staff is very kind and polite.

RESPONSE TO THE HOTEL RESPONSE: It’s crazy that you have to lie instead of acknowledging your mistake. There were no letter in our room. You even came with me to the room to check with your own eyes so please don’t lie. You are not honest. The room we got looked nothing like the photos. It was old, the bathroom was worn down, and basic things were missing — no towels, no utensils, no kitchen tools. We had to ask for everything. Then the room smelled awful (probably from the AC), and the fridge made loud noises all night, waking us up. When I tried to explain this to the manager, he didn’t listen and just said, “I’ll upgrade you.” We were moved to a different hotel, not even in the same place. It was nicer, but didn’t have the kitchen we needed for Nyepi Day (Bali’s day of silence). The manager said we could use the hotel’s kitchen. When we went to cook, the kitchen was filthy. Staff apologized and cleaned it, but we had to clean it again ourselves before using it. We cooked lunch, cleaned everything, then came back at 8pm to cook dinner — and the kitchen was a total mess again. On top of that, the staff had taken our vegetables. Not cool when everything is closed on Nyepi. We cleaned for 30 mins, started cooking, and then the manager called yelling at us, accusing us of “disrespecting Nyepi” and threatening that the police would come. He didn’t let me speak. After yelling for 5 minutes, he suddenly said, “OK no problem,” and hung up. It was very stressful. The next day I tried to calmly explain how upsetting it was. He blew up again, saying we had no respect. He claimed there was a letter in our room saying the kitchen closed at 7pm — there wasn’t. He printed one in front of me to pretend it existed. When I showed him photos of the dirty kitchen, he refused to look. This manager is aggressive, dishonest, and has no place in hospitality. Worst hotel experience we’ve had in Bali. Don’t stay here.