Kurhaus Cademario Hotel & SPA

Amazing place to relax and revive. Hotel offers gorgeous views of the lake and mountains, restaurant and staff is super helpful, friendly and rooms are modern and luxurious. I had a room with a balcony, that felt super special. I could sit outside enjoying the view and listening to people passing by.

Overall, this is a very nice hotel with a fantastic view. However, the price does not quite match the overall value when compared to similar hotels. The SPA area is decent but nothing exceptional. Breakfast is fine, though repetitive and not particularly memorable. The restaurant prices are far too high given the quality and portion sizes.

Restaurant: Dinner: The food is beautifully presented and creatively composed, but the overall experience didn’t meet expectations. I had dietary preferences and requested something as simple as dressing on the side, which was ignored. When I tried to address it, it took over 25 minutes to get someone’s attention. The restaurant does not allow any adjustments—not even offering basic alternatives like grilled fish or steamed vegetables—which makes it difficult for health-conscious diners or anyone with dietary restrictions. At this price point, I expected more flexibility and better service. Breakfast: The service experience has significantly improved. It features a breakfast buffet with a good selection of food. Rooms and Housekeeping: The beds were comfortable, but the overall room quality didn’t fully meet expectations. The bedding could be improved—especially the pillows, which lacked fluff and support. The bathroom showed signs of water damage, with visibly swollen wood that had not been repaired, which detracted from the room’s condition. I had requested room cleaning around noon and confirmed directly with the cleaning staff, who assured me it would be handled after they finished the next room. However, when I returned over four hours later, the room had not been serviced. I had a confidential business call to take from the room and was then informed that housekeeping ends at 5 pm, with only a towel exchange offered. After expressing my frustration about the poor communication and service experience, they arranged for cleaning after 5 pm. Still, this is not something I expect to have to deal with at a hotel in this category. Overall, a disappointing experience. Location: Beautifully located with a view over Lake Lugano. Some nice hiking trails are close by. Mini Market just around the corner.