La Capilla Hotel Boutique
Valle De Bravo · Mexico · Independencia 305
About La Capilla Hotel Boutique — Luxury Boutique Hotel in Valle De Bravo
La Capilla Hotel Boutique is an exceptional 4-star hotel in Valle De Bravo, Mexico. Guests enjoy a distinctive experience combining world-class facilities including bar, co working, garden, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.1 / 5
Its a beautiful place to visit, the church is small but so colorful and the people are amazing. You get to know religious people as they were once in all the world
The hotel is beautiful, yes, but it's not very well kept. The room wasn't very clean, and it was way too pricey for what we got. On the website it said that you could do the check-in at any time, but we had to wait 2 hours for our room. It also said breakfast buffet, but this was only true on the weekend. The staff at the desk was rude or uninterested with terrible customer service. The only nice people was one guy at the restaurant and the SPA lady. Some parts of the path to get to the restaurant are poorly maintained and I hurt my ankle badly due to some loosen tiles. Also, they said they had room service, but they didn't. Valle de Bravo has lovely hotels...just go somewhere else.
They stole my money, I reserved through Orbitz where they are announced and I cancelled on time. I called them and sent them tons of e-mails and they didn't reply or refund my money. His manager told me it was their fault and days and months later I haven't seen any refund yet. The attention is super rude and they are thieves.