La Caserne Chanzy Hotel & Spa Autograph Collection

Perfect hotel to stay in Reims! This was our first night on a 2-week road trip through France and I was so happy my wife booked this location. They upgraded us to a room overlooking the cathedral, and it was amazing. We actually spent the morning drinking coffee on the balcony, staring at it in awe. The room was clean and well equipped. Robes and slippers are always a nice touch. The staff were all friendly and helpful. Highly recommend.

One of the loveliest and most comfortable hotels I've ever had the pleasure of staying. The facilities are incredible and the service is warm and attentive. We also enjoyed the spa services - great to relax in the sauna and pool after a long day of travel. In a great central location with a beautiful view of the cathedral. Amazing food at their restaurant and quality room service. Highly recommend.

Mixed experience due to poor follow-up. We had a great stay. The room, restaurant, and service were all excellent. However, after returning home, we realized we had left clothes (on our own hangers we brought from home) in the closet. We called the hotel immediately and were told they’d check the next day. From that point on, we received no updates and had to keep calling ourselves. Each time, the response was vague or dismissive. In the end, we were told nothing was found. We’re 100% sure the clothes were left there, and it’s upsetting to think they were thrown out or taken. Most disappointing of all is that we didn’t feel taken seriously. While it was our own mistake, the lack of proper communication and care really affected our experience.