La Casona de Yaiza I Hotel Emblematico

Upscale Hotel with great atmosphere. Big rooms, very clean, awesome Restaurant (Best in Region) friendly staff. To recommend in Lanzarote. A need to stay here.

This was the worst experience I’ve had during my travels. One day before my departure, my residency application was unexpectedly rejected, and the immigration office clearly informed me that if I left the country, I would not be allowed to re-enter. I immediately contacted the hotel to explain the situation and offered to provide official documentation to prove that the cancellation was entirely due to force majeure. Over the following week, I reached out to the hotel three times and also contacted them three times through Booking.com before finally receiving a response. For any guest facing a sudden emergency, such indifference is truly disappointing. I fully understood their right to uphold their refund policy, so I simply requested a voucher for a reasonable amount to use in the future. In response, they wrote back in capital letters: “WE DO NOT ACCEPT CHANGES OR MODIFICATIONS.”... This hotel has a cold and unsympathetic attitude, plus extremely slow responses. If you're looking for a normal service during your trip, I strongly recommend thinking twice before booking this hotel.

Arrived in the evening time because we had booked late flights and the receptionist was really bothered about this, despite the fact that our flights were late and it wasn’t our fault. Receptionist is so rude and very hostile towards guests, and we got the vibe that she definitely does not like foreigners. Wouldn’t stay here again