La Clef Champs Élysées Paris by The Crest Collection

We were a little nervous arriving to this hotel due to some recent bad reviews - but we’re extremely delighted by how wonderful the hotel & team were! We arrived on an overnight flight and they were happy to store our bags and there was ample room in the facilities to change & refresh. The team quickly made us a lunch reservation at a place that can be challenging to get into! The room was beautifully furnished and we had no issues at all. Even with the location in Champs-Elysees, it was far enough away from the main area and proved to be quiet & enjoyable. Very easy to walk to many places. Highly recommend giving them a try! I would stay again if back in the area!

The hotel is excellent—clean and new, with generally good facilities. However, housekeeping service is slow, and sometimes the evening turn-down service is not done, which affects the overall comfort. We hope the service can be improved to match the quality of the hotel.

I was disappointed by the service which led me to a major loss, I am an Indian business man came out here for meeting and desired to be smartly dressed. After asking for laundry service I was confirmed they will deliver my cloths with in 12 hours. however, on the day of the meeting they told me the laundry guy is out and won’t be able to deliver my cloths. In addition when I desired to get my cloths as it is they denied. In short I was left with no cloths on the day of my meeting. On the demand to speak with the GM (general manager) of the hotel. I was told I can’t speak with or can I get the number of the GM. Staff didn’t respond well either and showed disrespect. Some said they don’t know how to speak English.