La Fonda on the Plaza

I was really excited for this hotel based on the reviews. The rooms are exceptionally noisy- you can hear every hallway conversation and every car or conversation on the road outside. Im really surprised this wasn’t mentioned in any of the reviews I read. Other than the valet staff who were great, everyone was nice but not overly helpful or friendly. Rooms were very clean and beds were very comfortable. It’s a well maintained hotel & lovely to walk through. Location is top notch but that’s all. It really surprised me based on the glowing reviews & the price. Not sure I’d stay here again.

EDIT: they refunded me, probably because of my aggressive complaining, but I guess that is the result I was looking for considering I didn't even spend the night there. I ended up driving 18 hours from Big Bend Texas back to the Denver area just so that I didn't have to stay here. And they still charged me. They said that the third party app was responsible for a refund and the third party app said that they are responsible for my refund so apparently nobody is responsible for a refund. But the rooms are definitely motel quality and not hotel quality. But it was one of the most expensive rooms I have ever paid for a single night. I think because there was an event or something in town but I wasn't there for that I was just driving through. I had come all the way from Big Bend in Texas and had been driving all day long and all I wanted was somewhere quiet and clean to sleep and take a shower but even at those prices I was unable to get that. The rooms were dirty and smelled bad. It was street access pretty much so I didn't feel safe in the room and it was very loud. It was also adjacent to the lobby so you would hear everyone coming and going from their rooms. The carpet was stained and the bed was uncomfortable. The shower didn't even close it was an open shower concept so you can be cold in the shower. And even the hand soap smelled bad and made my hands feel dry and tight. Nothing at all about the room was up to my standards. The furniture seemed shabby and not chic. It seems like second hand furniture that was picked up at a yard sale. I have been here before and ate at the restaurant. That's why I chose to come back and stay at the hotel because I thought it was nice based upon my experience at the restaurant. But here's a little tip you can go to the restaurant without staying at the hotel, which is exactly what I should have done. I have been to Santa Fe many times in my life. I used to have a travel job and I came down to New Mexico all the time. I have stayed in at least six other hotels in Santa Fe and every single one of them was much nicer. I would never recommend La Fonda on the Plaza to anyone. And it's outrageous that I had to drive 18 hours straight to be able to get home because the accommodations were not suitable and they still charged me for the room. I guess I have to reach out to my credit card company to request a refund. I would say they are shady and disreputable and they misrepresent their rooms as being nice when they are definitely not. If you like motels this is the place for you. Maybe they have nicer rooms but at the price I paid my room definitely should have been nice if they had a nice room I don't know why I couldn't be in it. It felt like a scam.

My wife and I stayed here on our honeymoon and unfortunately, it was the worst night’s sleep either of us has had—even compared to nights in our camper. We were really hoping for a comfortable, restful stay, but our room was directly beneath the rooftop bar, which was extremely noisy well into the night. Around 5 a.m., we were woken again by the sound of carts being rolled overhead. That said, the restaurant was outstanding—great atmosphere and excellent food. We just wish the sleeping experience had matched the quality of the dining.