La Grande Carrée

First I was surprised to know this hotel was away from La Rochelle. It’s about 20 minute away. Then I realised it’s really family friendly hotel. Staffs were always welcome and on your service. Facility is clean and well managed. Pleasant surprise of a small walk along the ocean. Dinner at the hotel, first it was a bit chaos because they didn’t want to have a service of certain area. But I didn’t want to have a dinner with a full sun exposure either with my kids. At the end, they made an exception so thank you. Some information for a family with a child. There is no limited time for children to enter a swimming pool. There are two high chairs and one of them was a bit dirty in restaurant area. There is a menu for children also.

Fantastic facilities and location, made to feel welcomed by all the staff who were very friendly. Breakfast had a large and excellent selection, whilst dinner at the Bistrot Restaurant was delicious and well-priced. The waiting staff at both meals were very friendly and allowed me to practice French with them. The room was very clean and modern, bed was very comfy and it had a great shower. The spa was excellent, with a steam room, sauna and an inside/outside jacuzzi with many bubble/jet features and a fantastic sea view. A minor thing is that is did get quite busy at the weekend, I think hotel guests should be prioritised over outside guests as there weren't many seats left. We stayed for our first anniversary and we couldn't have asked for a better hotel. Thank you to all the staff for making it so special. We will definitely be returning!

Kindness, Comfort, and a Beautiful Escape — Even During Difficult Moments We recently stayed at La Grande Terrasse in Châtelaillon-Plage for what was meant to be a relaxing long weekend — and while things didn’t go quite as planned, the kindness and professionalism of the staff turned a difficult situation into something truly touching. Our stay began wonderfully. Check-in was smooth, informative, and welcoming. We were shown to our Superior Ocean View room with balcony, which exceeded our expectations — spotless, cozy, and offering a breathtaking view over the bay. The shower alone deserves a special mention — modern, spacious, and simply outstanding. The atmosphere throughout the hotel was peaceful, calm, and just what we needed. Breakfast the next morning was another highlight: a generous spread of high-quality products and, once again, an attentive and professional team ensuring everything was perfect. The staff here are a real asset — warm, considerate, and truly dedicated to making guests feel at home. Sadly, this is where our trip took a turn. My wife, who had already felt a little unwell on arrival, became much worse overnight. A high fever (39.5°C) revealed she had come down with a severe flu, and we made the difficult decision to cut our stay short and return home for medical care. Despite this unexpected change — and although it was technically too late to cancel the room for our second night — the hotel showed incredible compassion. They not only waived the charge for the unused night, but also personally called later that morning to ask how my wife was doing. This gesture of kindness and empathy left a deep impression on both of us. Unfortunately, we didn’t get the chance to enjoy the spa, pool, or hammam — but thanks to the warmth and generosity of the entire team, we already know we’ll be back. When we do return, it’ll be not just for the facilities or the view, but because we know we’ll be cared for by people who truly value their guests. Thank you to everyone at La Grande Terrasse — we’ll see you again soon.