La Purificadora Puebla a Member of Design Hotels

I wanted to take a moment to say how great this hotel was to stay at. Not simply because the rooms were excellent, the food was outstanding, the facility cool and the location convenient to the whole of Puebla but because the staff went above and beyond for my family and I in a moment of need. Last month (Jan. 2025) we were one hour from check out after a great stay. Eating breakfast and my wife gets a message that our flight is cancelled and we are stuck until Thursday…It was Monday. With the quick help of the staff (after assuring us that we had a room there if we truly were stuck) helped us book a last-minute bus to Mexico City and found us a room there for the night to catch an alternative flight out the next morning. With their help, we made it home safe ten hours late instead of three days late. They could have said “not our problem” and likely got us to pay for another three days…Instead they helped us when we need it the most. Should we return to Puebla, we will never stay anywhere else.

The hotel staff is amazing, very helpful and polite. The dining room service and food is also very good. Location was perfect for sightseeing and local history. We used the sitting area in the evenings and enjoyed the fire features and drinks. Highly recommended.

Avoid, better options for a comparable rate! My recent stay at the hotel was horrible and I continued to encounter issues despite being moved to another room. I like staying at design hotels because they restore the historical structures and usually provide better services. However, la Purificadora is poorly managed and repetitive problems throughout ruined the experience. The first room was really nice and I was looking forward to relaxing. However, the a/c unit was pouring water onto the floor and there was a pool of water on the floor. The a/c was directly over the closet and one of my bags got wet, luckily I laid my clothes on the chairs. The windows are not sound proof and loud music was playing from the bar next door throughout the night. The second room was smaller with no terrace, which I did not care if it was quiet. However, they were doing construction at 7 am on Sunday morning and woke me up. In addition, the shower head was not properly placed and sprayed everywhere. The shower floor also flooded and water ran into the common room. The front desk indicated that they will send someone, but they only fixed the shower head. I made a few complaints at the front desk, but management never got back to me. I have videos and photos, but I am unable to share in this correspondence. Overall, many of the issues I have encountered were due to a lack of effective management throughout the property. The restaurant was also all over the place and there was a lack of organization to ensure people are greeted as they walk in and seated, it was a free for all. Needless to say my vacation was ruined. I was unable to rest and returned feeling exhausted from my stay due to the accommodations. The cleaning and service staff were great, but management needs to step up to ensure maintenance of the property! I definitely will not be back!