La Regalido

When we arrived the receptionist wasn’t polite or friendly - there was maintenance works being carried out so we couldn’t hear her well above the noise as she wasn’t looking at us when she spoke. She was instantly abrupt when I politely said pardon! The parking is an additional charge of 20 euro a night and the breakfast 25 euro per person. That seemed high so we parked locally and won’t be having breakfast! There was No offer to help with luggage. The room is tired and the roof terrace attached to the room which we found by accident as it’s not obvious is shabby and needs paint and the plants are half dead. Not sure why it’s 4 stars or why it’s called a spa hotel as there are no spa facilities here at all. We are here in April so it is off season but even so. The room is large and the bed is comfortable and its very central.

For a 4-star hotel, I expected better service and amenities. The standard room is very small. There was nowhere to place the luggage and only one chair for sitting. We also had a view of the parking lot. If you want to stay here, I suggest you upgrade your room. The breakfast €23 and quite limited for the price. The hotel is located in a nice village which is located well for exploring more of the south and the outside areas are very nice with a lot of places to lounge. However, the pool did not look very clean.

Clearly not enough employees at reception & other services (breakfast, kitchen etc.). No male employees available to carry heavy suitcases up to the 3rd level room upon arrival, and down again at departure. Why is the restaurant closed? However, the few employees they have try very hard to do their best and to keep smiling. If they had enough employees, we would give a top overall grade.