La Terrasse
Douai · France · 36 Terrasse Saint Pierre
About La Terrasse — Luxury Boutique Hotel in Douai
La Terrasse is an exceptional 4-star hotel in Douai, France. Guests enjoy a distinctive experience combining world-class facilities including bar, garden, parking, and more with the personalised warmth that defines great boutique hospitality.
Guest Reviews 4.0 / 5
I went to Douai to watch the "Trophée des Villes" pétanque tournament in the boulodrome in Sin-le-Noble. I stayed at La Terasse for five nights and had a very pleasant time. It's located in the dead centre of the town, but it was peaceful and quiet. Breakfast was good, and I had everything I needed. The staff was friendly and very helpful, and I slept like a baby in my room in the attic.
Didn’t like the decor, and the music. But the food and wine… really good!
Big nicely equipped room, I especially liked the hairdryer, even though I haven't used it. Good shower products, full-size mirror, nice bad Coffee machine in the room I loooooved dinner ! Amazing ! No conditioner in the room However huge problem with breakfast and check out. I found pieces of toilet paper all over my bathroom and some hair in the sink, it was too late for me to disturb the reception, it was easier to flash them myself and go to sleep The breakfast was supposed to be at 7 am, I was downstairs at 7:05 hoping to have my hot coffee and some food before the long day. NOONE was here, not at the reception or the kitchen or the bar. just NOONE, no food either. When the lady finally showed up it was 7:12 am, I asked for a coffee, and she brought a kettle of coffee but never had she brought a cup for it... Food started to be available by 7:20... I took some peanut butter just to find a piece of sharp glass inside, hopefully, I didn't cut my mouth... through all this time NO excuses. not a simple sorry. nothing. When we decided to leave, there was no one at the reception (not surprised this time), the bill wasn't ready though I asked for it in the evening. The receptionist was angry and unpleasant when I asked her to modify the bill since I need it to be on one name for the fees at work. I paid for 2 breakfasts, which we haven't eaten because of lack of time and a glass piece in peanut butter. Probably the worst and the most expensive coffee I had so far... (13,50€ x 2) I am travelling every week, but I am not returning to this hotel :(