La Tremoille Paris

My colleagues and I stayed at the hotel for a few nights during our business trip and I would say that the service was one of the best I’ve ever encountered. Despite not being a 5-star luxury resort, the hotel management and staff gave us an absolute 5-star experience. Super polite and professional team! Whatever I asked for, I received promptly. The hotel’s spacious rooms deserve further admiration. Thanks a lot for the service and our great stay! We will definitely be back again :)

I thought at this point I would write in Arabic, but the hotel needs to read my review as well. Of course, I’ve stayed in many high-end hotels before, and I can categorize this one as a boutique hotel—but with its reception staff, I would say it felt like a truly luxurious experience. I just fell in love with them—so lovely, helpful, and polite, especially the lady at the front office. I wish I could remember her name, but she said she is around 70, though I have my doubts—she was beautiful, and her soul and smile were like those of an 18-year-old. The welcome was warm, it’s close to Paris landmarks, and the most important thing: the superior room had a ‘bidet spray. and the room overall well give you the experience that you are in Paris

Do not book this hotel if you're a person of color. There were strong racist undertones, and it was the worst hotel experience I’ve ever had. From the moment we arrived, we noticed we were being ignored during check-in. When the staff finally acknowledged us, there was still no warm welcome. There were three bellmen on duty, and we had four suitcases—yet no one offered to assist us. Meanwhile, they were helping a white gentleman with his luggage. For a hotel that claims to be five-star, this was odd. When we got to our room, it was very warm. We turned on the AC and went out to get dinner. Upon returning, the room was still uncomfortably warm. We called the front desk to report that the AC wasn’t working. The front desk agent told us he was aware and that, in fact, all rooms in the hotel were without AC for another week. About an hour later, I went to the front desk in person because the room had become unbearable to sleep in. I asked if he was absolutely sure every room’s AC was out of service. He confidently said yes and reiterated that all rooms would be without AC for a week. I explained that our booking specifically included a room with AC, and that if the hotel couldn’t provide that, we’d be checking out first thing in the morning. He told me I could check out if I wanted and rudely handed me a business card to email the hotel if I wanted a refund. I returned to the room, sent an email to the hotel explaining the issue, and informed them that we’d be checking out three days early. I then booked another hotel for the remainder of our stay. Here’s the crazy part: The next morning, I went to check out and was greeted by a manager who said she had received my email. She told me the hotel does have working AC, and that the night agent gave me incorrect information. She admitted they knew the room we were placed in had a non-functioning AC unit. She apologized and offered to move us to a room with working AC. I explained that we had already paid for another hotel due to the the lack of AC. I asked for a refund for the three remaining nights. She continued to offer us a new room, but I repeated that we were leaving. She said she was only the weekend manager and couldn’t authorize a refund, but she would escalate the issue to her direct manager on Monday. I never heard back from her, so I followed up via email. The response I received said her manager did not approve the refund.