Labranda Ephesus Princess Kusadasi All Inclusive

Some adjustments to the review have been made on day 4 due to minor adjustments by the guest relations team, they're marked with "update"). Checked in Yesterday, will be updating this review as i stay. First off, what the pictures don't tell you: The hotel is built into a cliffside, the lobby is in the 8th story, the restaurant in the 2nd, the beach is at an estimated -3, but no elevator to the beach, you walk from the ground floor to the beach (3-5min) so this is not for elderly people. There is, however, a tractor that keeps driving from the lobby to the beach every 10 minutes or so, when the weather is good. The location is nice nature-wise, and if you're here by car, like me, you can visit nearby historical hotspots without any issue, i cannot say anything about public transportation though. Positives: Very nice Staff and hearty welcome, i booked a more expensive bungalow but was redirected to the rooms in the first floor for convenience, not sure if its a better room quality-wise (downgrade or upgrade) but i appreciate the thought and first floor is indeed convenient. Food is OK, not en-par with other 5 Star hotels but i was lucky and had to pay less than usual for the room, so I'm not complaining. We're here on Honeymoon and guest relations was very nice, sending us a gift to the room and also allowing us an extra booking of the a la carte restaurants! - we even got bathrobes! Staff here cannot be topped, very happy. Same for the man who carried our luggage, very forthcoming. Rooms cleanliness on the first day was sub-par but was improved the next day, so also happy! (update: Cleanliness generally improved after a short chat with guest relations!, i bumped up room rating from 3 to 4 stars) Negative: It's an older hotel so i assume a lot of this is due to age. Starting with the room, it's smelly, i recognize the smell is coming from the drains, it's very pungent, we keep vetilating the room to combat this. (update: This was fixed after i reported this to guest relations thankfully). The wall outlets next to the bed don't work, i think they're decoys even, because i can't plug in anything at all. TV Remote doesn't work, so no TV for us, we didn't complain to guest relations though, we just use the laptop. We're here off-season (start of May), it's cold outside (11 - 18 degrees) heating in the room does not work, so we're freezing at night, i assume this is not an issue on hot days though. While the room is decently clean, the bathroom was cleaned in a sub-par manner, i know that because the cobwebs in the shower are still there on day 2. I expected a few little things in the minibar like in other 5 star hotels but it's empty, not a big issue but worthy to mention. General: The Spa area is nice and seldomly overcrowded, there is a sauna, steam room and a turkish bath (hamham) that can be used for free, as well as paid services. Only issue here was that for some reason the Spa staff is unwilling to hand out "Peştemal" to the customers (which is a snall towel used in the Hamham), they told me it's just for the paying customers, which is weird because from my experience all hotels do provide these towels on request, this was a first for me and i don't understand the reasoning behind locking a simple small towel behind a paywall. The hotel itself has not enough elevators even for the off-season load of customers, we keep walking up and down the 8 stories from the lobby to our floor and the restaurant and back. Because the elevators fit around 5 people, or snuggly fit 7 people (which almost always exceeds the load, but that doesn't seem to be an issue YET). So at high-times for spa, restaurant and lobby, you're not going to be able to use them feasibly. While none of these things bother me since i only paid around 500 for 7 days, i would be fuming if i paid the usual seasonal price of 1000 and more for this quality.

Such a beautiful property located on an amazing location with a poor service quality. Staff usually either rude or doesn't pay attention to anything. We are staying as family in 3 rooms and so disappointed with the quality. Food variety in main restaurant buffet is limited, servers are so overloaded with the crowd and they do not even listen to you nor looking at you. People que for food and drinks, obviously staff is not enough for the occupancy. Rooms, bedding and linen are tired. Entertainment for kids and adults as expected and not bad with standard level shows. Waterpark is a plus for families with kids especially for people with bungalow accommodation.

Sea there is quite dirty (relatively to the nearby beaches) and not too close to walk, price is really high for the building and food quality. Staff don’t care as always, no one was really solving any problems (there was a lot). Main problem was that 3 people from our group got food poisoning and hotel administration haven’t even said sorry.