Lagoona by Isrotel Collection

Room was a little bit dirty, fresh new towels every morning. Cleaners come twice a day tp clean Decent pool size Great bar and servers There are 2 small lifts, sometimes it takes time to go up (always a queue) Id rate 7.5/10

I stayed at the hotel for 4 days and it was better than I expected. The room was big and very clean, with a sofa, a coffee table, and a balcony with a view of the pool. The hotel is large, so it didn’t feel too crowded, even with many people around. Only the dining room felt a little busy sometimes, but I never had to wait long for my food. The food was great with lots of options, including special dishes made by the chef. The service was very friendly and proactive, and the staff even came to our room to check if we needed anything. Everything was included – food, drinks, and cocktails.

We came to the lagoona hotel to celebrate my birthday. We arrived Sunday and we are leaving tomorrow Wednesday. First let me tell you about the service I received upon checking in was awful. Rude front desk people. I asked for a room closest to the elevator and was given a room at the very end of the hallway. When I spoke to the hotel manager this is what she told me… well that’s to bad this is the room you will get. Didn’t even look me in the eyes. The chef from the dining room Avi was the best out of everyone in the hotel. Came to our table almost at every meal to see if everything was ok and if we needed anything. He was totally caring. Thank you Avi. The front desk staff as well as hotel manager have a lot to learn still. They need to learn how to treat guests. When I made reservations I told them I was celebrating a birthday with family and friends and I need a real nice room. They dud not seem to care. This was our first and last time at this hotel. Will not be returning. I don’t recommend the hotel at all worse of the worse will not be returning there and I will make sure everyone knows edit to this review we decided to give Lagoona hotel another chance. We went back on Monday and just arrived home today Sunday 4/20/25. We had the most amazing time. This time around everything was perfect beyond our expectations. The front desk staff were amazingly helpful. The bar staff were amazing once again Avi the chef and yossi the chef went above and beyond to make sure we were happy and satisfied. A hive thank you to the amazing chefs. A huge thank you to Ronit the hotel manager and to Mohammad at the pool for keeping it so clean and refreshing. Yes we will for sure be. Back