Lagoona Resort

I recently stayed at this resort for 2 days, and it was truly a memorable experience! The hospitality, care, and warmth shown by the entire Lagoona Family made our visit feel like a home away from home. Special thanks to Suman, Asha, Saurav, Vaishnavi, Rupali, Reshma, Mehul, Nitin, Harish, Uddhav, Sakshi, Sourav, Monika, Chadani, Pranali and the entire team whose friendliness stood out throughout our stay. A big shoutout to Chef Mukesh and Chef Rana – the food was simply outstanding! Chef Mukesh deserves special praise for his brilliant culinary skills. Every meal was a delight – flavorful, fresh, and perfectly prepared. The love and passion for food truly reflect in every dish. Sadly, due to our plans, we were unable have the time for fishing experience, but I am sure we will do it next time. Only suggestion: It would be great if swimming costumes, caps and goggles were available at the pool for adults.

Looks good, decent location, while the exteriors are freshly painted the rooms needs improvement. Especially the bathrooms. Shower works in bursts of 10 secs, then stops and then starts again. Spoke to housekeeping, reception and the manager. Their intervention only helped to make the shower a little better but could not be resolved. And this was across the floor, as we had multiple rooms. All had same problem. The balcony had leakages and water dripping on coffee table. The food at best is average. While the staff is polite but they can't do much, I am assuming as the property has aged. So not a pleasant experience.

Decided to give this hotel a try after it was suggested as a must-try on Clear Trip and under "Steal Deal" on Agoda. Starting with the reception, there was a welcome drink counter that had no one, and we weren't served anything, nor were we asked for water or something. Starting with the room, we had booked the base category and asked for an upgrade, which was denied despite the hotel being 80% empty. The manager rudely said no, which is okay. However, we were really disappointed to see the base category room. It seemed spacious, but the bathrooms and toiletries were not in good shape. On top of that, they are using towels that are five years old and have turned yellow. The central AC apparently in the base category is not working, and they had normal ACs, which are too small for the size of the room.Room. The funny part is that the standalone AC was also non functional and had to be serviced. After which we asked for a room change, but that was denied as well, saying all other rooms were occupied. The pool table is in bad shape, and the table tennis rackets are broken. The swimming pool was an infestation for mosquitoes and other insects. They have a boating area which is non-functional because of a permission issue, but that has become an infested ground for mosquitoes, filled with dirty water, sludge, and fungus. I don't know why the management isn't doing anything about it. There were undies and wet clothes lying in the reception area. The check-out experience isn't great either. I was not asked by anyone about the review or recommendation. Also, the check-out procedure makes you feel like a thief. The reception will call staff to check the room, and once given a go-ahead, the receptionist will hand over a note to you, which you have to go and hand over to security and then to valet. Why can't the receptionist directly call the security and inform them? Also, it has a guest service counter which had two girls sitting; I don't know for what, because clearly, they aren't doing a good job. PS Note: Only if you get a good deal for 4-5 K then consider it. At 10K there are far better hotels and resorts in Lonavala. Can't comment on food because we had not opted for Breakfast or dinner