Lahan Select Gyeongju

This hotel is special. Wonderful bookstore, gallery, pond. The staff are very helpful. Variety of food options on site. Beautiful breakfast buffet view.

Excellent hotel to staying in Gyenoungju. A magic view to the lake and a walking path to walk just next to the lake. Its easy to get a taxi from the hotel

I am writing to formally express my extreme dissatisfaction with my recent stay at your hotel from April 16 to 17, 2025. As someone who has stayed in numerous hotels worldwide—including many rated five stars—I feel compelled to share the details of an experience that was not only deeply disappointing but shockingly unprofessional for a property of your supposed caliber. This trip was incredibly meaningful for my family. We were returning to Korea after several years abroad, hoping to reconnect with our culture and create special memories with our young child. Based on your branding and reputation, we chose Lahan Select Gyeongju expecting comfort, professionalism, and high-quality service. Unfortunately, from the moment we arrived, it became clear that these expectations would not be met. 1. Unacceptable Hygiene and Room Conditions One of the most basic expectations of any hotel stay is cleanliness—something your hotel failed to provide. The elevator buttons were visibly dirty, covered in layers of fingerprints and smudges, suggesting they had not been cleaned or sanitized for quite some time. When we entered our room, we discovered a used face mask tucked between the bed and the furniture. This was absolutely unacceptable and left us wondering what else had been overlooked during cleaning. Even more appalling, the bathtub was coated in grime and soap residue, clearly left behind by a previous guest. I was forced to clean the bathtub myself before allowing my child to bathe, which should never happen at any hotel—let alone a five-star property. 2. Dismissive and Unprofessional Breakfast Service Your website and check-in information stated that breakfast would be served until 10:00 AM. Yet, when we arrived at 9:30 AM, we were flatly denied entry by the staff. When I expressed confusion, we were rudely told to “just buy some bread”—as if this could somehow replace the service we paid for. This was both unprofessional and incredibly disrespectful, especially considering the high price we paid for our stay. It left us frustrated and hungry, with no explanation or alternative offered. 3. Complete Lack of Allergy Awareness and Accommodation Our 3-year-old child has a severe egg allergy, which we mentioned to the staff. However, we were shocked to learn that every bread product available contained egg, and no allergy-friendly alternatives were provided. There was no signage, no effort to assist, and no sense of responsibility shown by the staff. This lack of awareness could pose a serious health risk, especially for international families traveling with young children. In any modern hotel—particularly one claiming to be five-star—this is inexcusable. 4. Inaccessible Hotel Facilities Without Prior Notice To add insult to injury, we were also informed during check-in that none of the hotel’s amenities would be available during our stay—including the spa and other leisure facilities—because they were closed for routine monthly maintenance. At no point during the booking process was this mentioned. We paid full price with the understanding that amenities were included. Being told they were unavailable due to a scheduled closure that could have easily been communicated in advance felt deceptive and disrespectful. What was meant to be a special, once-in-years family trip turned into a frustrating and unpleasant experience. Your hotel failed us on nearly every front—cleanliness, professionalism, communication, basic service, and guest safety. At no point did we feel that your staff took our concerns seriously or made any attempt to resolve the issues we faced. This is not just about inconvenience—it's about broken trust. You marketed your hotel as a five-star experience, but what we received was barely on par with a budget motel. We left feeling angry, disrespected, and deeply regretful that we chose your hotel during such a meaningful family trip.