Lakes Hotel

We had a really lovely stay here and would absolutely come back. Austin at reception was brilliant – friendly, helpful, and made us feel right at home from the moment we arrived. We stayed in an executive suite and it was so worth it. Spacious, clean, and the spa bath was a real highlight – perfect for a soak after a day out exploring. The bed was super comfortable too, one of the best we’ve had in a hotel in a long time. Breakfast was included with our booking and it was genuinely excellent – not your typical buffet but a proper sit-down menu with fresh, tasty options. A really nice way to start the day. We had planned to try a Peruvian restaurant but unfortunately it was closed the night we waned to go there, so we opted for a meal at the hotel pub instead. The vibe was nice and relaxed, and while the portions were generous, the food was a bit hit and miss – the chicken were slightly overcooked and the tacos could’ve done with a sauce to bring it all together but hubby loved his roast. Not a dealbreaker by any means, just something to note. All in all, a great experience – lovely staff, comfortable rooms, and a peaceful atmosphere. Would definitely recommend for a weekend away or a relaxing stopover.

I went to the bistro on Sunday night and I encountered a lovely young girl serving. I cant exactly remember her name but it was along the lines of Ellie? Sorry if the spelling is wrong. She brought my meals out quickly and the food was sensational. Definitely would recommend and would come again!

Let me start by saying the most exceptional staff at the Lakes Hotel were actually the housekeeping team. Every interaction with them was pleasant, and most went out of their way to say hello and good morning. A few front desk attendants seemed cheerful as well. Unfortunately, the rest of the staff gave off the vibe that their favourite pet goldfish had just died the night before. The rooms are nice, with lovely views. While the hallway carpets look a bit ruined, don’t let that fool you. Our only real issue was a broken smoke detector cover, which left a bright green light shining in the room at night. Maintenance promptly put some tape over it when we requested help, but it didn’t really solve the problem, definitely something that needs a proper fix. The complimentary daily breakfast is an excellent addition to the stay. The pool and spa area are decent and in good condition, very quiet and pleasant to visit on weekdays. I was however charged for my food service bill twice. While it was promptly resolved after I called the hotel, it’s still a pretty big oversight to see an extra $250+ charge pop up on your card ten hours after you’ve already paid and checked out. With better staff interactions and billing competence, I could've overlooked the rest and called this a four-star stay, but as it stands, there’s alot of room for improvement.