Lakes Hotel & Spa Apartments

First time staying and what a wonderful environment to be in right from the moment you reach the main gate. The doormen are lovely and very welcoming, as are the reception staff. All very informative and aim to give you the best experience possible. The spa is divine, such a lovely place to relax and it feels levels above anything else I’ve experienced like that before. We had a meal in the cocktail lounge, and it was absolutely outstanding. The service was also second to none from the entire team. The gold star has to go to Ben (the Liverpudlian front of house team member in the cocktail lounge) as he is an absolute testament to the hotel and made our experience completely unforgettable from the moment he sat us down. Very informed, extremely personable and overall a very nice lad - made us feel so comfortable and welcome in a brand new place for us! If I could offer 6 stars I absolutely would. What a wonderful stay we’ve had at Lakes Hotel and Spa.

The reception makes you feel genuinely welcomed and respected from the moment you arrive. The breakfast is excellent very clean, high-quality, and delicious. The hotel offers a variety of facilities, the most impressive being the terrace overlooking the lake, and the pub just a few steps outside the hotel. The room is clean and the bed is very comfortable. There’s no air conditioning, but you won’t need it. A portable fan is provided. I will definitely choose this hotel again for my annual vacation.

⭐⭐⭐⭐⭐ An incredible stay from start to finish! From the moment we arrived, the customer service was a solid 10/10. As we entered the site, we were warmly greeted by an older gentleman who made us feel so welcome – he took the time to chat with us, which was such a lovely touch and really set the tone for the whole stay. The reception staff were fantastic too – friendly, helpful, and even took the time to show us around. The room itself was just what we needed: cosy, comfortable, and the hot tub overlooking Lake Windermere was absolutely amazing – such a relaxing and memorable highlight. We also enjoyed exploring the town, and ended the evening with a few drinks at the hotel bar, which had a great atmosphere. We’ll definitely be coming back – whether it’s just us or with the kids next time. Thank you for a brilliant stay!