Lakeside Hotel and Spa

We stayed at this amazing hotel for our wedding anniversary on the 1st of August for 2 nights. The staff in all areas were out of this world and could not do enough for us especially in the restaurant and I have to give a special mention to Derrick who is incredible and takes a lot of pride in his work and it shows. The food on the first night was one of the best restaurant meals I have had along with impeccable service. My wife had the chicken and said was the best she had eaten and I had the local lamb which was full of flavour and delicious. Then on the second night they surpassed themselves again. Never thought possible I ordered a blue fillet steak which was cooked to perfection and my wife same but medium again cooked perfectly. The desserts were also to die for. Being a chef this is a great compliment to all the restaurant and kitchen staff Also the breakfast was wonderful plenty of choice from cold buffet, cereal , bread and pastries and then a choice of cooked to order breakfast with locally sourced ingredients the buttermilk pancakes were delicious and the full English The rooms were spacious and beautifully decorated with great bathrooms and very comfy beds. The housekeeping was impeccable also. Our view was amazing was a view of the lake and gardens from all windows stunning. The bar was great fun and the bistro looked great although we never ate there the food looked and smelt great. The leisure club is a joy with a jacuzzi, steam room, sauna and good sized pool with plenty of seating inside and out. They also gave us a free room upgrade, champagne and chocolates and a special desert for our anniversary which was much appreciated. I cannot find fault with anything at this hotel in both staff, food and services and I’m very picky lol Thank you for a wonderful stay and we can’t wait to return to what is now our favourite lakes hotel xx

Amazing hotel. The location is perfect, right on the lake. Rooms were comfortable and clean and the view was breathtaking. We booked here because our usual hotel had no view due to renovation work. Was so glad because this hotel is even nicer. The sun-lounge on the ground floor has a panoramic view of the lake. Even the carpark is on the lake! Will definitely stay here again.staff are friendly and go the extra mile. Food was delicious.

When we arrived on Saturday we weren’t impressed. Reception staff were not particularly welcoming and the hotel in general seemed to be chaos. Tables full of empty glasses, tables that needed clearing and basically badly understaffed for a sunny summers evening. We had to raise a couple of issues at reception and I was particularly annoyed by staff rolling their eyes at my wife for this. Our room was nice but way too hot. But, all the staff in the restaurant that evening were excellent and the food was great. Next morning the staff at breakfast were also excellent and the rest of our stay was faultless apart from housekeeping missing our room completely the next day. Things got better as time went by and we would definitely visit again. Lovely hotel, excellent location and overall all the staff are lovely. But, front desk team need some training. Overall very good after a poor start.