Landmark Premier Hotel

We stayed at the hotel for two nights as we had an event in their function hall. From the moment we arrived, Mr. Richard was exceptionally hospitable, and the check-in process was smooth thanks to the helpful front desk staff. Throughout our stay, all the staff members were welcoming and accommodating, especially the housekeeping and maintenance team, who were always ready to assist with a smile. Their warm service truly made a difference. Overall, it was a pleasant and comfortable stay, and we truly appreciated the friendly atmosphere. Looking forward to staying here again in the future!

The hotel is great for its location, but I would recommend it solely based on that. If you are looking for a place to relax, where staff will not rush you for payments- this is not it. As guests, we look for a hotel we can wind down in- but the staff rushed us for payments, and when we were merely asking for towels, it took them about an hour to bring it. Their amenities are also lacking. For one, they have no iron or steamer to iron clothes. Their fridge also does not work. We came to find a hidden fridge that was not powered- when we turned it on, it still did not work. The room itself was colder than the fridge. One would expect that it be at least plugged in before it was made ready to receive guests-no? No. I honestly hope no one else gets the same experience as us.

I recently stayed at this hotel with high expectations, given its reputation. Unfortunately, my experience during check-in was extremely disappointing due to the behavior of the front desk manager, Mr. Richard. While I do understand that I arrived earlier than the standard check-in time, I was hoping for a bit of flexibility and consideration. I politely explained my situation and kindly requested to be accommodated a little earlier so I could rest. However, Mr. Richard was unhelpful and dismissive from the beginning. Instead of showing understanding or offering alternatives, he repeatedly said “no” without even attempting to assist in any way. I am fully aware of hotel policies and check-in procedures, but I also believe that part of a manager’s role is to assess situations with empathy and find solutions when possible. Sadly, Mr. Richard failed to do that. His tone was cold and unwelcoming, which is not what any guest should experience—especially in a hotel that prides itself on service. I strongly suggest that management looks into this matter seriously and provides the necessary guidance or disciplinary action. A guest’s experience is deeply impacted by the way staff—especially those in leadership positions—handle such moments. This incident left me feeling disappointed and disrespected. I hope the hotel takes this feedback as an opportunity to improve, and that no future guest will have to go through the same treatment.