Langham Huntington Pasadena Los Angeles

What a wonderful hotel. True 5-star experience. Outstanding staff, wonderful rooms, exceptional food. 2 pools. lots of variety in the space. I stayed 4 days but could have stayed much longer without getting bored.

My experience wasn’t what I expected. We’ve had friends who had previously stayed that shared with us how we should go that it’s worth it. Let me be clear, I wanted to love this place, but it just felt like everything fell short. Our initial room was dark and the carpet was stained. Outside the window we had a view of the service entrance and some scaffolding. Thankfully the hotel was nice enough to upgrade us, which I appreciated. The new room was lovely and very recently renovated, however, my husband did say the new paint smell bothered him all night. The food was mediocre at best, I felt like everything we ordered we could easily go down the street and get the same items for a better price. My husband felt his pasta lacked flavor and was bland. The cocktails were a disaster, tried to order two different drinks but they were out of stock of either the type of alcohol or a mix in. When we did get drinks (ordered the same for each of us) even though they should have been the same had tasted slightly different from the other. Also, my husband’s piña colada from the pool bar tasted like just an ice slushy with no flavor or alcohol. The only saving grace is the grounds, it’s stunning to walk around and the gardens and atmosphere is peaceful! For what they charge though, I would go elsewhere in the future, which is such a shame.

Our recent stay at The Langham was unfortunately a major disappointment, especially for a property that positions itself as a five-star luxury hotel. This was our first time staying here, and based on the experience, likely our last. We arrived after a long drive and a family event, hoping to unwind before another evening commitment. Traveling with our infant daughter and my husband, who is currently on crutches, we had booked a more expensive deluxe accessible room to ensure a comfortable, seamless stay. We’ve stayed at many luxury hotels over the years and expected a certain level of care, service, and attention to detail. Sadly, The Langham did not meet that mark. The room itself felt tired and neglected. The carpet was stained, lighting was dim, and the bed was carelessly made with wrinkled bedding that looked unwashed. There was a strong artificial air freshener smell, clearly masking an underlying mildew odor. Adding to the discomfort, our room faced the hotel bar, which meant loud noise throughout the evening and zero privacy unless we kept the curtains closed the entire time. One of the main reasons we booked an accessible room was the need for a shower chair, which we requested in advance. It wasn’t there when we arrived. Despite calling down for it, it never came in time, and my husband had to leave for our event without being able to shower. This lack of follow-through was frustrating and unacceptable, particularly given the hotel’s reputation and rate. The next day, we returned to the hotel around 3 PM for a bit of rest before checking out. We had arranged a late checkout for 4 PM, hoping our daughter could enjoy the pool briefly before the drive home. But our room key had already been deactivated. I had to wait in a long line at the front desk with a restless baby until a kind housekeeper eventually let us in. We still needed our key reactivated to access the pool and return to our room, so I approached a staff member I believed to be a manager. I explained the situation and asked for help with the key and a checkout extension due to earlier delays. He initially agreed and asked for our name and room number, but then abruptly demanded ID—even though I had the room key and had clearly just come from the room. I explained my ID was inside, but he insisted it was protocol and asked me to follow him. As I chased after him with my infant, he repeatedly talked over me and began asking a series of unnecessary and invasive questions, such as whether I was with a specific group, and then, “Which group are you with?” and “Who are you here with?” His rapid questioning felt less like help and more like an interrogation, which was completely inappropriate. When we reached the room and he saw the door was open, he looked confused—despite my earlier explanation that a housekeeper had let us in. I offered to get ID, but he suddenly changed his tone and said it wasn’t needed. He then walked off toward the pool, and I had to stop him again to explain we still needed the key reactivated. Only then did he take us to the front desk, where it was finally resolved and our checkout extended to 5:00 PM. What should have been a quick, simple request turned into nearly an hour of stress. This, combined with a worn room, ignored accessibility needs, and disorganized service, completely derailed the rest of our stay. We left feeling exhausted and disappointed. The level of service simply didn’t reflect what we’ve come to expect from a hotel of this caliber.