Las Brisas Caribe

We enjoyed our stay here overall. The rooms could use a bit of updating, but they were comfortable and worked well for us and it was quiet. The service was great for the most part, though we were disappointed that the concierge we were assigned wasn’t available to welcome us and never responded to our email about restaurant reservations we booked through him. However the first shuttle driver we had, Neil, was amazing and we loved the welcome drinks they provided after we got off the ferry. One downside was that the on-site restaurants closed pretty early, and because our room was a bit far from the main activity areas, we often had to rely on the shuttle. It would be nice if they had some late night options past 9pm. That said, taxis were easy to access, and despite a few inconveniences, we had a good stay and enjoyed our time here.

I agree with some of the other comments. This was our first visit, and hoping to have an enjoyable relaxing experience. The room was a nice floor plan and worked well from that aspect. The facility was nice and had nice amenities, they just weren’t maintained very well (except the landscaping). The pool has a lot of caulking hanging out, and just general disrepair. The employees just don’t seem to care (with the exception of the bartenders at the pool). We didn’t have cold water for the first 3 days. They had conflicting instructions on how to do things, such as get rid of the trash in your room. I called as instructed (on a phone system that barely worked) and set it outside as instructed. No one picked it up and the animals got in it. They called later and asked if anyone picked it up. I told them “no” and they said again they would send some. Still, no one came, and we picked it up the next day. I don’t mind paying for good food, but we paid a lot, and very rarely had anything good. The first night we arrived, my daughter and I went down around 8 pm to get dinner. We were told the restaurant was no longer seating as they were closing. This was the only place that was “open” and so we weren’t sure what to do. The hostess said she she could give us something to go, which we did. Then three other families came in and had the same issue. One was able to get seated, apparently the hostess just didn’t know they were still open and serving for another hour. Once we got our food, mine was awful, ahi tuna that was supposed to be seared, was fully cooked, and over cooked at that. My daughter’s flatbread wasn’t much better.

This is my first trip down here since buying a timeshare here, and now believe it to be a huge mistake! The grounds are adequately taken care of, the pool hasn't been cleaned all week and I haven't come across a friendly staff member yet. Twice I have tried to get answers regarding services at the property and both times have been a less than pleasant experience. If you have the opportunity to consider staying at this property, I highly suggest looking elsewhere. I don't like leaving bad reviews, but have to when it's this bad!!