Las Palomas Beach & Golf Resort

Disappointed Long-Time Guest – Las Palomas Has Gone Downhill I’ve been coming to Las Palomas for many years, and sadly, each visit seems to get worse. Our recent stay was a big letdown across several fronts, and I feel it’s only fair to share our experience. The Rooms: The furniture in our room was outdated and not visually appealing at all. The beds were incredibly uncomfortable—hard as rocks. In the kids’ room, you could actually feel the springs poking through the mattress. To make matters worse, the A/C in their room wasn't working, and it took maintenance an entire day to come out and fix it. That’s unacceptable in the middle of summer. Customer Service & Amenities: Service—especially at the swim-up bar—was underwhelming. Staff seemed uninterested and slow to respond. The drinks were extremely overpriced, with a shot costing $8–$12, yet they serve them in tiny plastic medicine cups—not even a full pour. It felt like a complete ripoff. Security was overly aggressive and kept hassling us (and others) about our small coolers next to our lawn chairs. I get having policies, but when you're going back and forth between the beach and pool, having a small cooler with water or snacks is essential—especially for families. Expecting guests to hike back to their rooms each time is ridiculous considering how massive the resort is. Value & Experience: We've stayed at many resorts throughout Mexico, and unfortunately, Las Palomas just doesn’t compare anymore. The service, amenities, and overall guest experience have dropped significantly. The value is simply not there for what they’re charging. It feels like they’re cutting corners and prioritizing rules and profit over guest comfort. The only reason we’ve continued to come is because it’s a convenient spot to meet up with friends from Arizona and we love Puerto Peñasco itself. But with newer resorts opening in the area, we’re definitely considering other options next time. Final Thoughts: Las Palomas has so much potential given its location, but it desperately needs to step up its game in hospitality, service, and comfort. Hopefully, the new resorts in the area raise the bar and offer the kind of guest experience we’ve come to expect in other parts of Mexico.

Really bad service! Our reservation was from Friday 8/1 to Monday 8/4 9 persons Tried Phase 3 Barcelona this time, room K406. -First night Water pressure was really bad Friday night, then no water after 11pm. No one showered after beach and pool for hours. Woke up around 6am Saturday and water was back. Went to talk to customer service aboutthe water issue (Yadira, was great, very nice and understanding). She couldn't do much but will pass on to supervisor Teresa. Once Teresa there, I went back to customer service office. She of course said "no other unit reported water being out all night in same building". I'm sorry but thats not service. After a bit back and forth, she ended up giving us another unit in Phase 2 Coronado, F803. -2nd night, During reservation over phone, we paid additional $35 per day for 9th person, single rolling bed. That was in the room at Phase 3 when we showed up. When we moved to Phase 2 due to water issue, we were told bed would be delivered later during the day. We went out to beach and pool all day, came back between 9-10pm. Bed was never delivered. We messaged customer service via WhatsApp, they were not able to resolve anything and at 11pm stopped responding even though conversation was not done. At midnight, I'm back in front desk in person, Francisco was very nice and said everyone is gone but he'll check himself if bed was still in Barcelona room and he would get someone to deliver to me...at 1am he send me a message on WhatsApp from his personal number saying bed was not there and that all equipment room its locked overnight and there's nothing he can do. He apologized. My son slept on the floor on Saturday! Next morning, I go in person and talk directly with Teresa...she says "Our service chat stops working at 11pm, they leave, that was our fault, I just focus on your room transfer and I didn't remember the extra bed". That's all she said, nothing else. To a small group or a couple it may be not a big deal...we were 9 in a 3 rooms, 3 restrooms with 2 coolers full of food and snacks for the 5 teenagers. It was a hassle to unpack, pack and unpack again! Having to go and spend part of my vacations in customer service office all to get a low caring attitude from supervisor was just not okay, very dissatisfied this time around. The only thing that they did waived, when checking out Monday I asked for extra hour via WhatsApp...the first reply said it would be $150 for the hour. I replied asking them to check with Teresa or Yadira and they replied by saying it will be waived due to all the inconveniences. Lol Wife and kids loved our first visit so much that we told family. We come back less than a month later and way too many inconveniences. I'm not sure we'll be staying here again, we will check other resorts along the beach.

We just returned from a 4-day stay at Las Palomas, and unfortunately, it was one of the worst resort experiences we’ve ever had. The food was subpar, and the drinks were all watered down—definitely not what you expect for the price you pay. The staff was unhelpful across the board. We rented a penthouse that cost a lot of money, yet it had leaks and mold. When we reported the issue, the first staff member sent someone to “clean” it but didn’t log it into their system. When it happened again, the next staff member claimed there was no record of it. Completely unacceptable. To make matters worse, while parked at the resort, someone stole a taillight off my husband’s truck. It’s very unlikely another tourist would be traveling with a star wrench to remove one taillight—this felt like a setup. We suspect it was part of a scheme to get us pulled over in town and extorted by corrupt police, which is exactly how it felt. After that incident, we no longer felt safe at the resort. It seems the workers and local authorities are all in on these scams, targeting tourists. For the amount of money we spent, this was a huge disappointment. Save your money—travel somewhere else.