Las Terrazas VIP Pool Beach Club & Spa

Payed 50 deposit for the air-conditioning and electricity check out was at 10.00 but I had to leave earlier . I send them a message for giving my deposit money back they say I have to have a Dominican Bank account I provide them a Dominican Bank account and they start to ignore me. I find this really sad that even a hotel scam you like that. Is not that hard to send some money back so the only thing I can do is give you a bad review.

i don’t even know where to begin. the lady in the front counter was the most rude person ever. she said if we didn’t like what we see we “ can leave and go somewhere else “ i mean what kind of customer service is this ? when we tried to check out our room which by the way we had to find ourselves because she wasn’t even able to take us to our room , just handed the keys and left us on our own. the room was absolutely disgusting. the bed was broken , it was literally on the floor like hello ?? also ITS A FAKE LOCATION , the real name is “ sol caribe “. we tried contacting them to get a refund and guess what , it’s a fake number as well. i don’t even know why this place is still open for business honestly this is unacceptable.

First day we got there guy at check in stated there will be a charge of $20for each day I was going to stay for electricity.I have stayed in many places ,never heard of having to pay for electricity.2nd day got up in the morning to find there was no water(happen twice after 1st time),call host got no answer.stood 5 days and the last day I was there they went into the room to leave blankets and towels.mind you I was there for 5 days and never went to clean room. Towels are made of microfiber which doesn't dry at all. The pool was dirty. I wouldn't recommend anyone to stay here. Place have potential if been better,but they need to invest on doing renovations.