Le Bellea

Stayed here before and it's a nice hotel. However, service at the bar is chaotic and slow and service in the restaurant (on the first night) was so slow. We ordered food at 7:45 and got served up about 9:45, so late in fact that they never even offered us desert menus. Second night was much better due almost entirely to one particular staff member.

Toilet is on the other side of the room to the bathroom, so had to go all the way back through the room to wash my hands after using the toilet. The air con was not adjustable and it was so hot in the room! I had to sleep with the window open so the cool 9 degree air could cool me down. Brekky was nice and staff nice. Checkout took a long time for our group as it was a new system apparently. Location Ok, next to the chocolate museum and a small supermarket, but feel quite out of town.

I had a very disturbing experience during my stay. In the middle of the night, I was woken up by noises outside my door and the sound of the door repeatedly beeping, as if someone was trying to enter. I assumed it was just a mistake — perhaps someone had the wrong room — so I removed my key card and tried to go back to sleep. However, shortly after, the door actually opened and a family walked in, clearly believing the room was theirs. This was a major breach of privacy and safety. It seems there was a serious error in how room keys were issued or managed. I expect a hotel to ensure that once a guest is checked into a room, no one else should have access to it. This experience left me feeling unsafe and extremely uncomfortable. And all I got as a compensation is a breakfast. Unbelievable.