Le Domaine du Mas de Pierre

A great stay as part of our honeymoon across France. Every staff is friendly and goes out of your way to help you - huge shout out to the valet and concierge team (Christophe). Room was beautiful - and the flower on first day was a very nice touch. Love the spa as well - only suggestion would be to add conditioner in the spa shower area. The property itself is also very beautiful with scenes of serene greenery and garden. Would come back

Everything about our stay was amazing. The grounds are perfectly manicured, the staff are attentive, and every detail felt thoughtfully considered. We stayed in what seemed like one of the newer rooms near the lagoon, which was spacious and beautifully designed. Staff brought our bags the long distance to the room, which was a nice touch. The food at the gastronomic restaurant was excellent. We didn’t book a massage but made full use of the spa, which is included with your stay. The facilities are top-notch, with an ice room, steam room, two saunas, a large pool, jacuzzi, and a peaceful garden area. They also surprised us with a lovely gift for our honeymoon, which made the experience even more special. The only knock is that some pricing felt excessive. A Coca-Cola by the pool was 10 euros. We had no issue paying for high-quality food, wine, and service, but that kind of pricing on basic items felt unreasonable. One important note: during our first meal by the lagoon, my wife was served a salad that included pistachios, despite no mention of nuts on the menu. She has a severe tree nut allergy. While the waiter was apologetic and confirmed that pistachios were not listed on his allergy sheet, this could have been extremely dangerous. I raised the issue with the front desk, and they assured me the menu and allergy guide would be updated. I hope they follow through on that. Because they acknowledged the issue and committed to fixing it, I have chosen not to let this affect the rest of my review. Overall, this is a beautiful, luxurious resort that delivers an exceptional experience. We would absolutely return

Really disappointed w the service received thus far at the hotel. For $700/ night and a claim for 5 stars, I would expect better service . We asked to change rooms as we were on the ground floor looking at another building with a huge mosquito problem on the balcony and a baby. They told me if we want to change rooms we need to pay an additional €150/ night even though I specified when they called me that we had a baby and were stuck to our room at night and could we please have a view. Then at the restaurant , the host told us that they can’t take us they are full the entire night . We went back to our room and called the concierge and magically they were able to seat us we ordered a salad as an appetizer and they didn’t bring it until after we finished the Mains. I complained twice and all I got was “sorry”. I ordered a kids pasta for my two year old and asked to have zucchini and tomatoes on top. They bring carrots and peas which we doesn’t eat on the side and charged us €34 euros for boxed spaghetti with butter and vegetables that the kid won’t eat. The rooms are more dated than they look in the pics, and overall the staff do not meet the expectations of 5 star service . Overall not a good value for money