Le Grey Hotel

We were celebrating our wedding anniversary. When I was booking the room I mentioned that and also asked for the most quiet room. When we checked in: on our bed we had a shape of Heart made from rose petals. Isn’t it sweet? ☺️ we also got very quiet room. We stayed on 1 floor with balcony looking to inner yard. No foot steps from people above were heard. The location is good, walkable to city attractions. 30’ to Louvre. 5’ to metro station. 10’ to moulin rouge. There are plenty of bakeries, cafes, brassieres just right on a corner. Overall We had a very pleasant stay. The internet speed wasn’t good though.

Room is small, could barely move around. May be normal for Paris but was not very comfortable. The wifi though was world class bad. I had a little work to do and it was impossible in the room and only slightly better in the lobby. Sorry, not a 4 star experience in my view.

My partner and I have booked 6 nights for our first trip to Paris in the “Privilege” double room. For the first 3 nights, the air conditioning was not working at all, and no compensation or anything additional was provided - this severely disrupted our sleep, requiring us to open the window with very loud street noise all night and morning. We heard others complaining at reception, and they were just told it will be fixed. On day 4 the air conditioning was “fixed”, and it seemed slightly better with some cold air coming from the vents, however the room temperature was still above 22 degrees while set at 16 degrees on high fan. We told reception for the fourth time, that we were having to sleep with the window open and couldn’t sleep well due to the street noise and light - loud intoxicated people until 2-3am and extremely loud garbage trucks and other vehicles early morning. When we close the windows we cannot sleep at all due to the building heat and stuffy air. The receptionist told us the manager would come to our room to speak to us - we waited for hours and she didn’t come. The receptionist later said she didn’t come because the matter had been resolved. This is further added disappointment and frustration. We then requested a refund for the remaining 3 nights, which was declined. We then asked the receptionist to come to the room - she acknowledged that the air outside (22 degrees) was cooler than the room, which was set to 16 degrees. This was proof the air conditioning was not working correctly, however she responded “you may be used to cooler rooms” - Yes, we are used to air conditioning that works and matches the display temperature, especially in European summers, especially when paying £1000+ for a hotel with air conditioning. We requested she speak to the manager again for a refund, and instead she sent us two fans, which did nothing to cool the room. Overall we’re extremely disappointed with the way this was handled - this caused us a week of poor sleep and put a massive damper on our trip.