Le Palace Des Neiges

Location of the hotel is good. Ski to door is available in this hotel. However, my wife and I got severe food poisoning from room service and there was little to no compensation for this incident. Absolutely ruined my holiday. Wouldn’t stay there again.

Ordered chicken sandwich and the chicken was undercooked which I didn’t notice at first but only realised once ate some of it that puts my health at risk since raw chicken is known to have all sorts of dangerous bacteria in it. Then the next day ordered a burger and asked twice for it to be cooked well done and then guess what it came raw utterly ridiculous. Since there was no option to switch this hotel since everything was fully booked we had to endure it. Later that day we went to the pool to relax after a long day of skiing but discovered toxic mould and fungus growing right beside the pool contaminating the whole area, I already knew that no one wants to do their job properly but not cleaning a pool at least once in a while is simply disgusting. This place is an okay option only if no other hotel is available otherwise you'd waste your money along with your health.

This hotel is literally the epitome of hell. Stayed here over the holiday period as a result of sadly this being the only “5 star” hotel with any availability. Ignoring the obvious things such as inedible food, worn down cutlery, towels that come smelling like oil placed in rooms, Concierge and the front desk do not respond or action any client requests, no matter how often you chase them or who you speak to. I quickly learnt that management do not either. Immediately upon check in I noticed my room was clearly not cleaned when I mentioned this they assured me the room had been cleaned. Upon inspection of the room I found men’s clothing left in the cupboards (clearly from the guest prior to me). Photos were taken and all provided and sent to the manager Oliver Zimmerlin for the record, the approach overall was overly casual. In addition to the room having not been cleaned (and no compensation or anything being offered), I had sent clothes for dry cleaning and these came back with a POTENT smell of strong chemical and various items had fabric texture changes, full damage or discolouration, again, much like any other issue that was raised to management or the front desk there was a very relaxed approach and dismissive. I was assured if I left the damaged items behind (which I did) I would be reimbursed upon my check out. I have been chasing management since early January for the promised refund of the damaged items and they are unresponsive. I would not recommend to anyone.