Le Royal Meridien Chennai

Loved our stay! We had an amazing time here. The staff were super polite and helpful, the room was clean and comfortable, and the whole place felt very luxurious. The breakfast spread was delicious too! Definitely worth it for a relaxing and high-quality stay. A big thank you to Dipa for being so helpful and kind throughout our stay.

Had a wonderful stay! The food was delicious, with a great variety in the breakfast spread. However, the cleanliness of the room, especially the washroom, could use some improvement. The check-in and check-out process was smooth. I’d especially like to appreciate Ms. Manek at the front desk for her helpful and supportive service. Would definitely consider staying here again.

1. Reception & Staff: • The reception team and hotel staff were extremely polite, professional, and courteous throughout our stay. • Their behavior and hospitality are highly appreciated. 2. Stay Duration: • We stayed for one week as part of our official duty pattern, visiting frequently for work purposes. 3. Room Condition (First & Second Floor): • Rooms provided on the first and second floors are in poor condition and urgently need renovation. • Carpets are old, stained, and have a strong smell. • Washrooms are leaking, and the flush systems are not working properly. • Showers are faulty and tend to fall off while in use. • Mirrors in the room are stained and unclear. • Visible dust accumulation in the nooks and corners of the rooms. • Overall, the room interiors are outdated and not suitable for a comfortable stay. 4. Cleanliness & Maintenance: • The general condition suggests that renovation might be ongoing, but unfortunately, the rooms currently in use are not guest-ready. 5. Food & Restaurant: • The food quality at the restaurant is good, and the overall dining experience is satisfactory. 6. Travel Desk & Cab Service: • The travel desk staff are humble and supportive, but some cabs provided for airport transfers need better maintenance. • A few vehicles had poor air conditioning and unmaintained interiors. • Though not all cabs were in bad condition, there is no way for guests to know in advance which cab they will receive. • In urgent situations—especially airport pickups and drops—receiving a cab in such condition is inconvenient and needs immediate improvement. * 7. Overall Suggestion: • If renovation is in progress or rooms are not in good condition, it is a humble request not to accept guests in such rooms. • As business travelers, proper rest and comfort are essential, and the current room conditions made it difficult to rest well. • Accepting guests into non-maintained rooms affects their experience and performance, especially those staying for official duties. *Final Note: The staff is doing their best, but the infrastructure—both room and travel services—needs urgent attention. Once the renovation and service updates are done, the hotel will be able to deliver a much better and reliable experience for its guests.