Lea Marston Hotel

Very disappointed with how this place appears to have slipped over the years. We got married here some 24 years ago. Decided to revisit for our anniversary. Planned a Sunday lunch and a nights stay for old times sake. The place is empty, like a ghost town, no ambience, skeleton staff, run down with an obvious lack of any care or consideration. No veggie lunch option despite asking when booking. Only beef available or veg and potatoes with gravy. Ended up ordering of the main menu, but food was not good. Asked to speak to a manager or supervisor twice before check in to discuss but despite two promises to come and talk to us, no one did. We decided to cut our losses and head home instead of staying. It used to be such a nice place with very warm memories for us, so sad to see what it has become. Has so much potential, but clearly lacking management or any ambition to attract and retain clients. Unless there is a major change in how this place is run, I'm afraid I would have to recommend giving it a wide berth for the foreseeable future.

I stayed here with my daughter (child) recently after seeing a lot of 4 start pictures online and positive reviews. We were very exited about our stay but this very quickly ended when we got to the hotel. When we went to check in a customer was sharing her disappointment of the hotel and their family room with the receptionist. The checking process was fine but when we got to the room were were very disappointed. It was outdated, smelly and dusty. I tried to open the windows and it was like they had never been open before. There is no air con in the room. We had to use the cheap fan in the room the entire stay. When I managed to open the window all you can here is noise from the shotting range which no one mentioned and this went on until late. There was a lot of noise and banging though the night. The food at the hotel was not great. I went to the bar for a hot drink and waiting ages to be served and the bar worker left for a long time and came back with milk but could use the machine so I gave up with waiting. No water is provided in the room and told to use the bathroom sink, like what the hell?. Let me not start on about the spa and the changing rooms or even the lockers? This is a very very basic hotel which is very out dated. The customer service is also basic so don’t expect much. We will not return again.

Nice hotel but overpriced. Staff friendly and proficient. Breakfast dining room chairs have collapsed seats, uncomfortable. Breakfast dining room tables sticky, not clean and varnish peeling. Bedroom 12 noisy into the early morning, very close to the bar. Bedroom 12 next to a store cupboard, noisy early morning with cleaning staff accessing new linen etc. Bedroom 12, great bed but vinyl headboard peeling. Does not look good. Bedside lamps have loose connections near the bulbs. Pod coffee machine did not work. Heavy rain through the night caused the roof gutters to overflow, sounded like Niagra. Boiler vent fumes next to bedroom window. This could be a 5 star hotel, what with all the facilities they provide, if some money was invested.