Lenkerhof gourmet spa resort Relais & Châteaux

I recently had the pleasure of being assisted by Eric during my stay at the hotel, and I can't express enough how exceptional his service was. From the moment I arrived, Eric greeted me with a warm smile and made me feel welcome. His professionalism and attentiveness are truly commendable. Eric went above and beyond to ensure my needs were met, providing helpful recommendations for local attractions and dining options. His knowledge and enthusiasm made my experience even more enjoyable. Whenever I had a question or needed assistance, he was always readily available and eager to help. What impressed me the most was his friendly demeanor. Eric has a natural ability to put guests at ease, making the hotel feel like a home away from home. His positive attitude and genuine care for guests are qualities that set him apart. Overall, I highly recommend recognizing Eric for his outstanding service. He is a valuable asset to the hotel, and I look forward to seeing him again on my next visit!

Went here for the second time and it was wonderful as always. I will however say, and this has nothing to do with the hotel itself but it was, unfortunately, a lot of misbehaving kids when we were there. Having two kids myself, I know how kids are, and frankly some of them shouldn't have been there, disturbing some of the guests. I would love for hotels to actually have kids free days, where you can enjoy the pool without having kids splash you with water on purpose.

I booked a day spa at this hotel, and I was looking forward to it, unfortunately the mood started to shift right as I received their confirmation email. 1. First, they made it seem as if it was a huge deal and a great exception that they are letting us come in on Sunday, even though on our voucher Sundays were included. I can understand that maybe easter sunday can be quite busy, so we could have agreed on another date had they said so, instead of making us feel unwelcome in the email. 2. Once we arrived, we wanted to buy the package with the slippers and the bathrobes as it was an extra, however they apparently didn’t have any slippers anymore, which is very weird for a 5 star hotel spa. From what I’m reading now in previous reviews, it doesn’t seem to be a one time occurence. We were a bit taken aback, so I asked the employee why they didn’t send us an email so that we could have brought our own, as we didn’t want to walk barefoot. She just shrugged and told me that if I’m making this much fuss about slippers, I can just take my voucher and come back with it another day. When I was obviously getting upset, as it already took us 3 hours to get there, she thought she made up for it later by not making us pay for the bathrobes… 3. The pools were quite outdated and the temperature of the outdoor pool was lukewarm at best. I also nearly slipped in the pool area so the lack of slippers is clearly a safety hazard. 4. Another client of the spa came up to me to ask for sanitary pads. I apoligized and told her I didn’t have any and that probably the spa reception would have some or at least help her, but apparently they also couldn’t provide her with anything nor any help… All in all, if you’re wondering if you should book a day spa at this hotel, do not; I have never felt more unwelcome. For this price, you may as well go to other well deserving 5 star hotels in Gstaad or Engelberg, which have way better spas and professional personnel.