Leonardo Hotel Edinburgh Haymarket

Our room was quite large. The staff were friendly. The beds were fantastic and the food in the hotel restaurant was good as well. The location is about a 20 minute walk to the royal mile and this makes for a nice quiet neighborhood to get some quality rest in. There is parking on site and you do not have to park at the Fountain Park car park as we were advised to do. We definitely could have stayed another night here and in Edinburgh in general.

I am writing to express my severe dissatisfaction with my recent stays at two of your properties. My experience was consistently poor and fell far below the standards I would expect from any hotel, let alone one at this price point. During my first stay, we arrived late at night and received no assistance or guidance with our luggage. The receptionist on duty was dismissive and unhelpful when we reported that the air conditioning in our room was not functional. Furthermore, the breakfast offering was minimal and lacked variety, with no apparent consideration for international or Asian guests. The poor service continued upon departure, when we were instructed to fetch our own luggage trolley, which I found to be quite rude. Regrettably, our subsequent booking at your Inverness location resulted in an even worse experience. The room had no air conditioning, and the provision of a small fan was an unacceptable solution. The room also had a non-working toilet flush and was not clean. Once again, there was no porter service available. The consistent lack of functioning amenities, poor cleanliness, and unhelpful staff across two separate hotels is deeply concerning. I will not be returning to any Leonardo Hotels and will not be recommending them to others.

A deeply disappointing stay – not worth the money. While I found the location perfect and staff to be pleasant, that’s unfortunately where the positives end. The room I was given [#112] was extremely noisy and I don’t use that word lightly. Imagine being seated right next to the engines on a plane, with that relentless droning sound following you non-stop. That’s exactly what it felt like staying in this room. The noise was constant, 24 hours a day, and became even more unbearable at night when everything else around was quiet. I didn’t get a single decent night’s sleep during my two-night stay – not ideal when you’re paying £115 per night for the sole purpose of resting. When I raised the issue with reception, I was told the noise was coming from the lifts, and that there was nothing they could do. Their only solution? Offer me another room with the exact same issue. Completely pointless. I could’ve spent less and had a far better experience elsewhere. This was not worth the money, and I will not be returning.