Leonardo Hotel Manchester Central

Service on check in was lovely. On checkout, a bit rude. The "executive" room with complimentary "Snack Bar" left something to be desired. It was pretty basic. The bed wasn't too comfortable, paint was peeling and the shower was disappointing. The so called snack bar was a simple brew kit with a couple of biscuits. The minimum I would expect from a hotel room. Cheap for Manchester centre though, so would stay again.

The receptionist was a really nice guy, he made me and my daughter feel welcome and safe. We stayed on the night of the Oasis gig so probably it was super busy for him, but he was so helpful and apologetic when the wrong room was given too us. He is a asset to your team. The room was clean and lovely and cool. The bathroom was a little grubby and the shower could do with an update (fixed no hose) but fine for a few nights visit. Breakfast was hot and plentiful. Overall a great stay.

On arrival I paid for the room and asked for a VAT receipt and was told I would have to ask at check out. I got the impression the person I was speaking to couldn't be bothered. The rooms are looking very tired. There were spots of mould in the shower and bits of grout missing. The shampoo and shower gel dispensers didn't work and the temperature was not constant at all. The bar staff were miserable despite only being 6 people in the bar. On returning to the hotel that night, we were told we could not use the toilets and would have to go to our room. We had brought food back and were eating it in the lobby. The staff were quite rude about us asking to use the toilets. We were woken up by banging from the cleaners in the hall way at 07:30. At a little after 8 am she walked into our room!!! In 2025 I do not expect a cleaner to enter a room until you have checked out! All in all, I'm easily pleased but this hotel was really poor.