Leonardo Hotel Vienna City West

Beautifully designed and well maintained hotel in good location, accessible to all public transportation within few minutes! Room amenities are good. Bedding was comfy! Nice Velvet touch! Thanks to all the staff for the care. I requested for an early check in (a day before), and they accommodated, nice!

Great location for easy access to city centre via bus or subway (U-bhan). Managed to benefit from the free weekend parking in front of the hotel. The hotel also offers free EV charging when parking in their basement parking (fee applicable). Room 608, if possible, minor adjustment of the bathroom sliding door stop end would provide complete closure of the door.

Terribly Disappointed I stayed for 5 nights and it was one of the worst experiences I’ve had in a hotel. During my entire stay, my towels were never changed once. I noticed that they don’t even vacuumed. The receptionist, particularly someone named Luca, was extremely rude and had an ironic, dismissive attitude. As someone who works in the tourism industry for many years,I can confidently say his behavior was shockingly unprofessional. I suffer from a back problem and kindly asked for assistance with my suitcase. The response I received was appalling: “It’s not our business and we don’t offer this service.” No empathy, no help, just indifference. I was left struggling on my own. There was no fridge in the room, no room service available, and overall the amenities were far below standard. I truly wonder how the Management allows this level of disregard for guests’ comfort and dignity. I wonder if this is the situation in the whole group of hotels under the same name. An awful experience from start to finish. Avoid it.