Leonardo Royal Hotel Oxford

This is a big hotel with all the advantages of that. Everything works. The room we had was spacious and impeccably clean. At the same time the hotel staff was very welcoming and made us feel at ease, really nice! The breakfast was excellent. The best breakfast on our trip. We traveled with public transport. This is not in the center. But the bus service is quite good, bus number six takes you from the hotel to the center, we bought family day tickets for ten. The hotel room had an empty fridge that we could use for the stuff we wanted to keep cool. I liked that. You won't miss the minibar, there are bigger fridges with all kinds of things at the reception and they have a real bar as well. With windows open you hear a bit of the traffic with windows closed it was quiet. I highly recommend this hotel it is very good.

I stayed here this past weekend while on a work trip and was thoroughly impressed. 10/10 experience! The food was amazing, the staff were incredibly friendly and helpful, and the rooms were absolutely spotless. I was especially blown away by the breakfast selection – they truly had something for everyone. The only minor downside was a slightly long wait at reception, but given how busy the weekend was, it’s understandable. Overall, a fantastic hotel and I’d happily stay again!

I have stayed in hotels all over the world—including in the United States, Europe, Australia, and Asia—and I regret to say that this was one of the worst hotel experiences I’ve ever had. The problems began at check-in. The front desk staff member who assisted us—a woman with a European accent, possibly Russian—was unhelpful, dismissive, and showed no understanding of basic customer service. She seemed completely unsuited to working in hospitality. The facilities were also far below standard: The bathroom was extremely cramped—barely large enough to move around in. There are no elevators, forcing me to carry two heavy suitcases up the stairs to my room. The carpets were visibly dirty and poorly maintained. Towels were oddly placed on stairway landings, which looked both unhygienic and unsightly. The soap dispenser in the shower was empty, and despite four separate calls to reception—from 8:30 AM to 5:00 PM—it was only refilled late in the day. Even worse, my room was not cleaned despite multiple reminders. Again, it took four calls over several hours before anyone finally showed up. The hotel's location only added to the frustration. It is situated about 3 to 4 miles from the Oxford city center, and feels isolated—like it’s in the middle of nowhere. There are no nearby restaurants or amenities within walking distance, making it inconvenient for visitors without a car. In sum, the level of service, cleanliness, and convenience at this hotel was shockingly poor. Management should urgently address both the unprofessional staff and the deteriorating condition of the facilities. I would strongly advise others to look elsewhere when visiting Oxford.