Les Clarisses Hotel Boutique

Absolutely fabulous hotel and restaurant. Probably couldn’t afford it at peak season, but we found a room passing by, and booked with points. Absolutely worth the experience for the location alone. The hotel is built on an old nunnery and the renovations wete very respectful of the original architecture in this surprising corner of Catalunya that has many other gems from different periods. The restaurant was very elegant with impeccable service and a very reasonably priced midday menu at Eur 22.50. The strawberries clafouti was divine. Excellent coffee, and the maître d' recommended a local wine which was a blend of chardonnay, muscat, and some intriguing green local grapes. Delicious!!

I’m writing this review not out of anger, but out of responsibility. As a business owner myself, I truly believe the owner or investors behind this hotel are being misled or sabotaged by their own team — and they probably have no idea. That’s why I’m speaking up: to help the owner see what’s going wrong — and to warn future guests to stay away. I’m giving this hotel one star only because zero isn’t an option. Honestly, it doesn’t even deserve a rating. This place is a disgrace. And I strongly suspect many of the glowing reviews are fake or written by insiders — because based on what I experienced, there is absolutely no way this hotel earned them honestly. And I wasn’t the only one. Other guests were clearly just as shocked, confused, and disappointed. We were first given a room that was blatantly unfit for guests — no AC vent, no mirror in the bathroom, insects crawling on the floor, and a choking stench of fresh chemicals, like paint and formaldehyde. The staff knew. This wasn’t a mistake. They deliberately handed us a room that should’ve been blocked off. That’s not mismanagement — that’s disrespect. When we asked for a room change, they didn’t refuse, but dragged their feet and acted like they were doing us a favor. Everything was slow, reluctant, and passive-aggressive. And then there was breakfast: a total disaster. No food. No coffee. No plates. No cutlery. Not even a staff member present. The room was full of confused, helpless guests. I’ll never forget the middle-aged couple standing there, holding a single slice of toast — because that’s literally all they could find. Their faces said it all: disbelief and quiet despair. They had to go look for their own utensils. And nearby, an elderly British couple sat quietly, waiting. No one served them. No one even spoke to them. When we left the hotel, the final insult was the alley leading to the entrance — full of trash, plastic bags blowing around. It looked more like the back of a dumpster than the entry to what calls itself a “luxury” hotel. If I owned this place, I’d be cleaning that alley myself every morning. But clearly, no one here cares. Paying to stay here is like stepping in dog shit — and getting charged extra for the privilege. I stepped in it, so I’m warning you: don’t. Spain has countless beautiful hotels, even in the smallest towns. But this one? It’s the worst I’ve ever seen. The staff act like they want the hotel to fail. The owner? Probably asleep at the wheel. If this were my business, I’d fire the entire team and start over — because Spain is full of smart, hard-working young people who would run this place with pride. Don’t fall for fake reviews. Don’t waste your time. Don’t waste your money. Stay far, far away. (In response to the hotel's reply, I would like to add the following information about breakfast: We and several other guests arrived at the breakfast restaurant before 10 o'clock. The waiter was gone. Since the service is promised until 10 o'clock, it must ensure that everything is normal before 10 o'clock, instead of ending the service at 9:30. If that's the case, then tell everyone that the service ends at 9:30. Of course, there are very few hotels in the world that end breakfast service at 9:30. In fact, in Spain, the general breakfast service ends at 11 o'clock. What I mean is: when you make excuses, you can never effectively improve your service. This is a very sad thing. The only way to improve management is to be honest. You can go back to visit several other customers and see how they feel. I saw from the scene how bad they felt. In fact, customers will not be so picky unless the situation is really incomprehensible. I have praised many things on Google, and those are sincere praises.)

I was promised a larger room on my third day by the receptionist lady, and then she went off. Another male receptionist says it'll be one day, but it's been two days. I tried to reach a manager or a supervisor when it was 4-5 pm, but no one came, and the receptionist refuses to give me a way to contact the manager. No number nor a way to speak to them. I was forced to stay in the room without having the option to cancel the small room