Level Chicago Old Town

Fantastic stay at Level in Old Town Chicago! Check-in was quick and the staff was super friendly. The covered, secure parking garage was a huge plus. Our room was clean, spacious, and very comfortable. The city views are amazing as well. The outdoor amenities were a hit with the kids—swimming pool, hot tub, and even a basketball court made for a fun time. Inside, the game room was awesome with arcade games, ping pong, shuffleboard, and pool tables. What really stood out was the gym—hands down the best I’ve seen at any hotel. Tons of equipment, plenty of space, plus a steam room and sauna. Very nice hotel overall. We’ll definitely be back!

hi , this has been a room from the deep dark depths of heck not hell cause hell don’t have some nice folks but this room has omg can you believe tonsils hair folicaos and then it’s no more hand towels , the house keeping manager says it’s cool but honestly they need better cleaning it sucks. such good potential but it’s just dirty or my room was wait so was the pool the pool had dirty liners ? i mean it was a legit panty liner at the pool just saying hi, with no one to clean it and a band aid in the hot tub .. a napkin .. cans all around .. just wild .. please do better i thought this was bourgeoisie

Disappointed Birthday Stay – Not Worth the Hype I was really looking forward to celebrating my birthday here, but unfortunately, my experience was far from what I hoped. I wouldn’t recommend staying here unless some serious improvements are made. I called ahead when booking to ask about an early check-in and was told it wasn’t guaranteed but that they’d note my request. Totally fair. However, when I arrived early, the receptionist was curt and unwelcoming, simply telling me the room wouldn’t be ready until closer to the usual time. Again, I get it but the tone wasn’t great. He said we could use the amenity floor while we waited and that they’d call when the room was ready. Here’s where things went south. Everything in the hotel (elevators and amenities) requires a key card. We hadn’t been given one. So we got stuck in the elevator and couldn’t access anything we were told we could use. It was uncomfortable and a little embarrassing. We ended up just walking around the area to kill time. We never got the promised call that the room was ready. When we returned at check-in time, the same receptionist saw me and awkwardly walked away. That interaction felt strange and dismissive. Another employee helped me and asked me to complete a bunch of paperwork and security deposits that could’ve been handled during my call or earlier when I first arrived. One comment stood out to me: “Oh, you’re the one who hasn’t filled out the forms yet.” Not exactly welcoming. Finally got into the room and was ready to relax, only to find a long blonde hair on a dirty table. Frustrating, considering we were told we couldn’t check in early because the room was being cleaned. It clearly wasn’t properly cleaned. Not even 15 minutes in, three maintenance men knocked and came in to install cable boxes on the TVs staying for around 30 minutes. It felt intrusive and made me uneasy. The next day, our key card randomly stopped working before check-out time—locking us out of the room, elevator, and amenity spaces. Thankfully, a member of the cleaning crew was able to open our door. Then, still well before our scheduled check-out, housekeeping unlocked the door and walked in asking “Are you leaving soon”? I felt rushed, pressured to leave, unwelcome, and an invasion of privacy. The building itself is beautiful, but the service and experience didn’t match. From the lack of communication and cleanliness to the interruptions and lack of hospitality, it was disappointing especially for a birthday trip I was so excited about. I sincerely hope management takes this feedback seriously and improves the guest experience going forward. I’d be open to giving them another shot if they make things right.