Level Hotel

I stayed here at the beginning and end of a two-week trip to Uzbekistan, and I will stay here again the next time I visit. The location is perfect, an easy walk to the metro, museums, restaurants, and parks. "The hotel room was clean, nice and spacious. Breakfast offered with a wide variety of food. The staff were friendly and helpful. Good location, stuff is very friendly. Clean. Breakfast is good enough, and also you can ask to prepare especially for you, The rooms are spacious, clean, and comfortable. Most of all, however, all of the staff members were wonderful, who went out of his way to make sure I had an incredible trip. Every morning at breakfast he made sure I was satisfied, he ordered taxis for me, he made my reservation for my second stay at the hotel, and he even checked in with me throughout my trip to see if there was anything he could help with--even when I was in other cities. I was touched by his kindness and the lengths he went to to make me feel welcome and comfortable in his country. I highly recommend Level Hotel for anyone visiting.

I recently stayed at the hotel. While the location is good and the room itself was quite good—with firm mattresses that I personally found perfect—there were several issues that made the experience less enjoyable. The service was not very responsive. We had to insist at the reception multiple times just to get extra pillows. Room cleaning was inconsistent; sometimes they forgot to leave water bottles, and once we even received a wet towel. Another disappointment was the lobby area, where people were openly smoking despite the no-smoking policy. This made it uncomfortable to sit and relax there. Wi-Fi was mediocre, but it worked okay for basic use. A big downside is that the hotel only accepts cash, which is inconvenient and unprofessional for a place that claims to be a 4-star hotel. Overall, while the room itself was good, the service and management need serious improvement. I wouldn't consider this a true 4-star experience.

I recently stayed at this hotel and, despite its 4-star rating, I would give it more of a 2/5. The rooms are spacious, but cleanliness was an issue. There were beard hairs on the bathroom floor, the bathtub was falling apart (literally) and was full of dust and other unpleasant things. The bed was hard, with only one pillow provided. The bed coverlet and decorative pillows had visible stains and dark dirt, which was gross. Service was lacking. The receptionists themselves didn’t know if they had room service (they don’t). The service was slow, with hotel workers often seen outside smoking, chatting or just standing around. There was little professionalism, and not much English spoken. It felt like there was no proper hospitality training. Generally nice people with good intentions, but not trained in hospitality. On the plus side, the location is great. It’s within walking distance of the metro, and a short cab ride to the city centre. Being next to a supermarket was also convenient. In summary, the location was a highlight, but the hotel needs to improve both service and cleanliness to truly reflect its rating.