L'Horizon Resort & Spa Hermann Bungalows

Hands down the best service one could receive. My wife and I come here at least once a year just because we love it so much. We travel a lot and stay at high end places and nothing beats this place. I would choose this over any other place in Palm Springs and we have stayed at them all. L'Horizon always deliver. Rooms, food, drinks, pool, service all top notch.

We stayed here for the first time this past weekend and will definitely be returning! The property was immaculate and the service was so good. Shout out to Sarah! She was working the restaurant and bar and was so incredibly sweet and attentive. The room was very cozy and intimate. I also loved that it was 21+. Definitely book here if you are looking for a romantic and relaxing getaway.

5 star building with a 3 star service. If the hotel is less than 25% full, you can expect no service at the pool bar for 45 mins at 5pm. For what we paid, we were not expecting to have to ring reception to prompt a staff member to attend the bar. No one picked up, but they did call me back right away apologising for missing my call. 35 dollars for a car valet when the car park is 10 feet away is a laughable insult. If we had paid $200/night then this criticism/feedback would be inapplicable. But for the $750 a night paid, the service was not up to scratch. The surprise free upgrade of the room when we checked in did not make up for the inadequate service. Other than service, the rooms and property is simply wonderful. The pool is perfect. Note to staff: Bow ties are nice but attentive service is more important.