LHP Hotel Montecatini Palace & SPA

Great spa! Had a wonderful massage. Food and beverages on site were extremely expensive and not very good. Breakfast however was included and was really very good! There are many great places to walk to for dinners so not a problem. Staff was great!

The room was nice; however, I was disappointed to find out that the biscuit and wine that were located next to the water that said was complimentary were actually not. Be careful to only take things that actually have the complimentary label attached to it and not next to it. Also, we were charged 7 euros more for the wine than others on the trip.

My friends and I, who have been staying at this hotel while on a tour of Tuscany, are shocked that this is rated 5 stars. They must have bribed someone! There is cheap laminate on the floors in my room which has warped and bubbled up. You can't control the temperature in your room, which is a problem. I sent laundry at 8:00 am (I was told "in by 11, back by noon the next day") and did not get my laundry--which was only a few small items--back the day it was due. The website shows the hotel lit up and beautiful at night, but in fact they never turn the front lights on, though we have asked--we'd like to sit in the front of the hotel and all the others in the neighborhood are lit up and friendly. The rooms were not ready at 2:00 PM for check in. The restaurant is really overpriced. Look, I would be fine with this place had I been expecting a 3 star but the quality is mediocre. We laughed when I poured myself a class of water in the lobby and chased me to the elevator saying "you cannot bring that to your room!" Although it was a cheap plastic glass. Attached is a photo of the floor where you can see the bubbling.