Lichfield Aparthotel

Stayed here for business, rooms a bit dated but to be expected with an older hotel. Perfectly adequate. Superb and friendly staff, especially Tamsin in the bar and front desk. Fantastic breakfast which set me up for the day, no need for lunch. Bar downstairs which has good range of dri as and open until midnight for residents. Will stay again. Excellent location, with parking at the rear and a short 10 minute walk into the town centre.

Wow what an absolute gem of a place. Staff so friendly and nothing is to much trouble. They had placed my on 2nd floor but changed it when I checked to 1st floor then I mentioned I would love a bath so they changed me again, amazing. Sarah on reception was so accommodating and friendly. Room spacious and really really clean everything you need tea coffee etc. Bar well stocked and again young bar staff very friendly. Yummy breakfast great choice only one thing that would would have liked would be a toaster and bread to make own toast but that is not a major issue. friendly waitress brilliant. Receptionist when I checked out was again very friendly and helpful. Would I stay here again definitely 100% would I recommend to friends and family again definitely 100%.

We recently stayed at this hotel for three nights, and while there were a few positives, unfortunately our overall experience was mixed. The room was very hot, and the window only opened a few centimetres – right above the noisy kitchen exhaust, so fresh air was impossible and the smell of fried food came in constantly. There was a table fan, but it was so dusty I didn’t want to use it. When we politely asked at reception if there might be a possibility to switch to another room, we were met with a very unhelpful and rude response from a female staff member, apparently the deputy manager. Instead of even checking if a different room was available, she simply said: “The kitchen fan has to be on. We could turn it off, but then the fire alarm would go off – and you’re welcome to explain to the other guests why the alarm is ringing.” That was very disappointing customer service. As a result, we stayed in the same room. Sleeping was difficult due to the heat, though I must say the bed itself was comfortable. Cleanliness was also an issue: stains on the carpet and chairs, a discoloured shower curtain, greasy fingerprints on the inside of the window, and the reading lights above the bed didn’t work. Overall, the room looked quite tired and in need of renovation. Also note that breakfast and parking come at an extra cost. On the positive side, two other staff members, Peter and Eva, were both very friendly and helpful – a big contrast to our first interaction. Their positive attitude made a difference, and we appreciated it. In summary, while there are some good points (friendly staff like Peter and Eva, a comfortable bed), the poor air circulation, noise and smell from the kitchen, lack of cleanliness, and the rude service from the deputy manager unfortunately overshadowed our stay.